1 files changed, 71 insertions, 0 deletions
diff --git a/servo/management/commands/checkescalations.py b/servo/management/commands/checkescalations.py
new file mode 100644
index 0000000..7a49244
--- /dev/null
+++ b/servo/management/commands/checkescalations.py
@@ -0,0 +1,71 @@
+# -*- coding: utf-8 -*-
+# Copyright (c) 2013, First Party Software
+# All rights reserved.
+
+# Redistribution and use in source and binary forms, with or without modification, 
+# are permitted provided that the following conditions are met:
+
+# 1. Redistributions of source code must retain the above copyright notice, 
+# this list of conditions and the following disclaimer.
+
+# 2. Redistributions in binary form must reproduce the above copyright notice, 
+# this list of conditions and the following disclaimer in the documentation 
+# and/or other materials provided with the distribution.
+
+# THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS "AS IS" 
+# AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE 
+# IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE 
+# ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT HOLDER OR CONTRIBUTORS BE 
+# LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR 
+# CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT 
+# OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) 
+# HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, 
+# WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) 
+# ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF 
+# SUCH DAMAGE.
+
+from django.db.models import Q
+from django.utils import timezone
+from django.core.management.base import BaseCommand, CommandError
+
+from servo.models import Configuration, Note, User, Escalation
+
+
+class Command(BaseCommand):
+    help = "Check updates for open escalations"
+
+    def handle(self, *args, **options):
+        uid = Configuration.conf('imap_act')
+
+        if uid in [None, '']:
+            return
+
+        user = User.objects.get(pk=uid)
+        tz = timezone.get_current_timezone()
+        
+        for i in Escalation.objects.exclude(Q(escalation_id='') | Q(status='C')):
+            i.gsx_account.connect(i.created_by)
+            r = i.get_escalation().lookup()
+            aware = timezone.make_aware(r.lastModifiedTimestamp, tz)
+
+            if aware < i.updated_at: # hasn't been updated
+                continue
+
+            try:
+                parent = i.note_set.latest()
+            except Note.DoesNotExist:
+                continue
+
+            bodies = [n.body for n in i.note_set.all()]
+
+            for x in r.escalationNotes.iterchildren():
+                if x.text in bodies: # skip notes we already have
+                    continue
+
+                note = Note(created_by=user, escalation=i, body=x.text)
+                parent.add_reply(note)
+                note.save()
+
+            i.updated_at = timezone.now()
+            i.status = r.escalationStatus
+            i.save()