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diff --git a/servo/fixtures/comptia.yaml b/servo/fixtures/comptia.yaml new file mode 100644 index 0000000..e3a48fa --- /dev/null +++ b/servo/fixtures/comptia.yaml @@ -0,0 +1,410 @@ +"0": + category: General + symptoms: + 000: Not Applicable + +"E": + category: iPod + symptoms: + E01: Repairable accidental damage (OOW) - Customer Satisfaction codes + E02: Controls not responding (wheel-button-touch screen) + E03: Any Battery issue + E04: Any Display issue + E05: Input Output issue (audio-video-USB-WiFi) + E06: Alert messages appearing on screen or computer + E07: Will not boot-dead-no power-unusually hot + E08: Fails Service diagnostics + E09: Issue with accessories + Z46: REP iPod Swollen battery + +"B": + category: iPhone + symptoms: + B08: No Service - dropped calls # No service or data connection at all. Do not use for dropped calls or activation issues. + B09: Issue with Accessory # Issue With Accessory + B0A: Rear/iSight Camera Issue # Problems with the iPhone built in Rear/iSight camera, taking photos. + B0J: iTunes Connection Issue # Not seen by computer, content transfer via USB cable. Not able to connect/restore via iTunes. Issue is caused by accessory use B09. + B0M: Unusual Noise or Temperature # Temperature or noise related issues. Unusual temperature, unusually noise device. + B0N: Front / FaceTime Camera # Problems with the iPhone built in Front/FaceTime camera, taking photos. + B26: Frozen - At Apple Logo # Frozen at Apple Logo, system wide freezing. + B32: Vibration Motor # No vibration felt when selecting settings> sounds>vibrate. For Ringer switch issues use B37. + B33: SIM # SIM card not recognized, SIM card issues. Do not use for activation issues. + B35: Touch ID # Cannot enroll, not reading fingerprint, not unlocking phone. For Home button issues, use B36. + B36: Button/Switch - Home # Tactility or mechanical issues + B37: Button/Switch - Ringer/Side switch # Tactility or mechanical issues + B38: Button/Switch - Sleep/Wake # Tactility or mechanical issues + B39: Button/Switch - Volume # Tactility or mechanical issues + B45: WiFi/Bluetooth # WiFi/Bluetooth related issues + B54: Display - Image Quality # Bad colors, out of focus, white screen, ambient light sensor issues, lines/blocks. + B56: Display - Multi Touch # All or specific area not recognizing touch, too sensitive to touch + B57: Display - Pixels/Foreign Material # Stuck, missing, or dead pixels. Or foreign material in the display. + B5B: Sensors - Proximity Sensor Issue # Proximity Sensor does not function properly + B5C: Sensors - Accelerometer/Gyroscope # Issues related to compass and other location based symptoms such as GPS + B5H: Display - Blank/Black Screen # Device has power, is recognized by iTunes, but display remains black. + B5J: Any Apple Pay issues related to the iPhone hardware + B63: Sound - Internal Speaker # Sound issues related to the built-in speaker + B64: Sound - Internal Microphone # Issues related to built-in microphones + B68: Sound - Headset Jack # Sound related issues related to the headset/ headphone jack on the device + B7A: Receiver / Calls - Audio Quality # Audio issues related to Receiver or on phone calls. Poor or low audio, distortion, etc. + B7B: Dropped Calls / Signal Strength # All cellular connection related issues where a signal is present. + B81: Power - Unexpected Power Off # Device unexpectedly powers off or restarts at random. Do not replace if related to an app or any software. + B83: Power - Will Not Power On # No power at all, not recognized by iTunes, not a blank/black display issue, shows no signs of power. + B8A: Power - Any Battery Issue # Any Battery related issue including battery life too short, battery won’t charge, etc. + B90: Physical Damage - Liquid Damage # Liquid damage related issues + B91: Physical Damage - Other # Damage to phone modules (for example, camera lens, headphone jack, dock connector). Not for display or enclosure damage. + B92: Physical Damage - Multiple Cracks # Multiple cracks on display + B95: Physical Damage - Enclosure # Any enclosure damage related issues. Chips, scratches, dings, cracks in the housing/enclosure. Includes clicking or noise caused by physical damage. + B98: Physical Damage - Glass Single Crack # Single hairline crack on display with no point of impact. + Z47: REP iPhone Swollen battery + Z52: REP iPhone5 Sleep/Wake Button + Z53: REP Sleep/Wake Button (Multi Issue) + Z54: REP Sleep/Wake Button (Distributor) + Z55: REP iPhone 5 SWB Loaner + Z56: REP iPhone 5 Loaner Return No Power + Z57: REP European 5W USB power adapter + Z58: REP European iPhone 5 Battery Replacement + +"F": + category: iPad + symptoms: + F0A: LCI - Liquid Contamination Indicator On + F0B: Oxidation/Corrosion - No LCI Activated + F1A: Physical Damage - Enclosure + F1B: Physical Damage - LCD/Display + F1C: Engraving Issue + F1D: Cosmetic - Enclosure + F1E: Cosmetic - Display + F2B: Touch/Multi-Touch Control Issues + F2C: Sensor - Accelerometer, ALS, Gyro, Hall Issue + F2D: Home Button Issue + F2E: Sleep/Wake/Power Button Issue + F2F: Volume/Vibrate Button Issue + F2G: Touch ID Functionality + F3B: Charging Issue + F3C: Failed Battery Diagnostic + F3D: Battery Run Time Issue + F4B: Light Leakage Issue + F4C: Vertical, Horizontal lines or band on display + F4D: Video Noise/Flickering Issue + F4E: Blank Screen + F4F: Display - Other Functional Issue + F5A: Connectivity - USB + F5B: Connectivity - Cellular Data Issue + F5J: Audio Sound - Headset Jack + F5K: Audio Sound - Internal Speaker + F5L: Microphone Issue + F5M: Front Camera Issue + F5N: Rear Camera Issue + F5P: Connectivity - Wi-Fi 2.4GHz Issue + F5Q: Connectivity - Wi-Fi 5GHz Issue + F5H: Connectivity - Bluetooth + F6A: Alert Messages On Screen or Computer + F7C: Won't Boot - Has Power + F7D: No Power/Dead Issue + F7E: Unexpected Power Off/Reboot + F7B: Unusually hot + F7F: Can't Restore/Activate + F8A: Fails Functional Test + F9B: Issue with Power Adapter + F9C: Issue with USB Charging Cable + F9D: Issue with Other Accessories + Z45: REP iPad Swollen Battery + F9Z: iPad Enterprise Entitlement Replacement + +"5": + category: Logic Boards (MLB/MPU/Video Boards) + symptoms: + M01: No Power/No Light + M02: Has Power/Light But Will Not Boot + M03: Caused No Video + M04: Caused Video Distortion + M05: Hang/Freeze Up + M06: Kernel Panic-Restart Required Message + M07: Memory Errors/Not Recognized + M08: Random Shutdown w/Reset During Use + M09: Caused Audio Issue + M10: Ethernet Port/Device Issue + M11: Airport/Bluetooth + M12: Firewire Port/Device Issues + M13: Caused Camera Issue + M14: Modem Issues + M15: USB Port/Device Issues (Not Power) + M16: Caused Keyboard/Trackpad Issue + M17: I/O Expansion Slot + M18: Caused Fan/Thermal Issue + M19: Cannot Detect Hard/Optical Drive + M20: Does Not Detect/Charge Battery + M21: Won't Detect Working Power Adapter + M22: Sleep/Wake Issue + M23: Sensors Test Failed + M24: Connectors - Broken/Damaged + M25: No Backlight/Has Boot Image + M26: No Video to External Video + M27: SD Card Issue + M28: HDMI Issue + M29: Caused Whole Screen Flicker + M30: No Power/No Adapter LED + M31: Video Distortion On External Display + M32: Thunderbolt Display Functionality Issue + M33: Thunderbolt Port Inoperative + M34: Thunderbolt not passing enough power + M35: Airport Not Recognized + M36: Bluetooth Not Recognized + M37: USB Device Not Detected + M38: USB Port Has Insufficient Power + M39: Boots To 3 Beeps-Memory not recog + M85: Unusually Hot - Overheat + M90: Liquid Spill/LSI Tripped + M99: Un-Categorized Symptom + Z03: MB Pro NVIDIA Issue + Z04: MB Pro NVIDIA Issue (Multiple Issues) + Z17: ATI 2600 XT-No Video + Z18: ATI 2600 XT-No Video/multi-issue + Z19: ATI 2600 XT-Distorted Video + Z20: ATI 2600 XT-Distorted Video/multi-issue + Z33: MBPRO 15 Kernel Panic + Z34: MBPRO 15 Kernel Panic (multi-issue) + Z48: REP iMac 2011 Video Card (Radeon 6970M) + Z49: REP iMac 2011 Video (multi-issue depot) + Z62: REP MBP 2011 Graphics + Z63: REP MBP 2011 Graphics (Multi Issue) + Z64: REP MBPr 2012/2013 MLB + Z65: REP MBPr 2012/2013 MLB (Multi Issue) + +"3": + category: Mass Storage (HDD/ODD and SSD) + symptoms: + J01: Optical Drive Won't Accept Optical Media + J02: Optical Drive Won't Eject Optical Media + J03: Optical Media Read/Write Data Error + J04: Optical Drive Noisy + J05: Optical Drive Physical Damage + J06: Optical Video Problems + J07: Optical Drive Not Performing To Spec + J08: Firmware Issues + J09: Optical Drive Not Recognized + H01: Hard Drive Not Recognized/Mount + H02: Hard Drive Can't Boot + H03: Hard Drive Read/Write Problem + H04: Drive - Pins/Connector bent/broken + H05: Hard Drive Bad Sector/Defective + H06: Hard Drive Operational But Noisy + H07: Hard Drive Formatting Issues + H08: Hard Drive Firmware Issues + H90: Liquid Spill/LSI Tripped + H99: Un-Categorized Symptom + Z29: iMac (Mid 2011) Hard Drive Program + Z30: iMac (Mid 2011) Hard Drive Program (multiple issues) + Z40: REP HDD (iMac 09/10) + Z43: REP HDD (iMac 09/10) (multi-issue) + Z50: REP SSD (MacBook Air 2012) + Z51: REP SSD (MacBook Air 2012) (multi-issue) + Z66: REP 3TB HDD (iMac 2012) + Z67: REP 3TB HDD (iMac 2012) (Multi Issue) + +"9": + category: Communication/Networking Devices (Airport / Bluetooth) + symptoms: + N01: No Power/Dead Unit + N02: TimeCapsule - Internal HDD Not Mounting/Seen + N03: Overheating/Fan in Full Speed + N04: No/Poor WiFi Signal + N05: Backup Issues + N06: Can't Configure or Upgrade Firmware + N07: Amber LED Flashes + N08: USB Connection Issue/Ext USB Devices + N09: Random Disconnect/Network Connection Issues + N10: Wireless Distribution Setup Issue + N11: Audio Issue + N13: Kernel Panic/Freeze + N14: Performance Issue/Slow Connection + N15: Bluetooth Issue + N16: Modem - Defective + N17: Mechanical Damage/Cosmetic Issues + N18: Airport Card - Not Recognized + N19: Can't Connect + N20: Firmware Update/Restore Issue + N21: Cosmetic Issue + N85: Unusually Hot - Overheat + N90: Liquid Spill/LSI Tripped + N99: Un-Categorized Symptom + Z13: Time Capsule Power Supply + Z14: TC PS Multiple Issues + +"8": + category: Multi-function Devices (Apple TV, future devices) + symptoms: + T01: No Power/Dead Unit + T02: AppleTV - No Video Output + T03: AppleTV - Distorted Video + T04: AppleTV - No/Poor Wireless Signal + T05: AppleTV - Won't Sync + T06: AppleTV - No Audio + T07: AppleTV - No Audio in HDMI + T08: Won't Boot Up + T09: System Hang/Freeze Up + T10: Distorted or Cracking Audio + T11: Unusually Hot - Overheat + T13: Mechanical/Cosmetic Issue + T14: Ethernet Connectivity Issue + T15: Wireless (Wi-Fi) Connectivity Issue + T16: Cosmetic Issue + T90: Liquid Spill/LSI Tripped + T99: Un-Categorized Symptom + Z44: REP Apple TV (2012) Wi-Fi Issue + +"4": + category: Input Devices (Standalone and Built-In) + symptoms: + K01: Specific Key(s) Do Not Work + K02: No Mouse/Trackpad Response + K03: Built-In Keyboard Locks Up + K04: Wrong Keyboard Language + K05: Sticky Keys + K06: Defective Mouse Jogball + K07: Wireless Input Device - Can't Pair + K08: Wireless Input Device - Lost Connection + K09: Wireless Keyboard - No Green LED/No Power + K10: Built-In Keyboard - No/Dim Backlight + K11: Built-In Keyboard - Not Recognized + K12: Trackpad Cursor Not Tracking Properly + K13: Trackpad Click Not Recognized + K14: Mouse Clicking Issue + K15: Device Not Recognized + K16: Mechanical/Physical Damage + K17: Key Caps - Wrong/Missing/Fall Off + K18: Touch/Multi-Touch Gesture Issue + K19: Power Button Issue + K20: Power Issue, Not due to Power Button + K21: Cosmetic Issue + K22: Port Functionality Issue + K23: Trackpad Cursor Not Responding + K24: Trackpad Requires High Click Force + K25: Trackpad Click Oversensitive + K26: Mouse Issue + K27: Key(s) Missing/Falling Off + K28: Backlight Uneven Across Keyboard + K90: Liquid Spill/LSI Tripped + K99: Un-Categorized Symptom + Z07: MB Top Case Cracking + Z08: MB Top Case Cracking (Multiple Issues) + +"2": + category: Displays + symptoms: + L01: No Power/Power Light Issue + L02: Incorrect Colors Or Tinting + L03: Has Power/Blank/No Video + L04: Distorted/Blurred/Non-Focus Video + L05: Vertical/Horizontal Lines + L06: Full Screen Flicker/Flash + L07: Can't Control Brightness + L09: No Backlight/Has Video + L10: Can't Change Resolution + L11: Built In Audio Device Problem + L14: Connector/Port/Cable Issue + L15: Sleep Function Not Working + L16: Wireless Function Not Working + L17: Camera Image/Detect Issue + L18: Mechanical/Physical Damages + L19: Cosmetic Defects + L20: Dead Pixels/Foreign Material + L21: Bad Spots (Mura) + L22: Wake Function Issues + L23: Bluetooth Function Not Working + L24: Clamshell Misalignment + L25: Image Sticking/Ghost + L26: Horizontal Lines Or Bands + L27: Vertical Lines Or Bands + L90: Liquid Spill/LSI Tripped + L99: Un-Categorized Symptom + Z09: MBAir Hinge Cracking + Z10: MBAir Hinge Cracking (Multiple Issues) + Z35: LCD Contamination + +"6": + category: Power Adapter/Supply/Battery + symptoms: + P01: No Power/Dead Unit + P02: PSupply Causes Unexpected Reset/Shutdown + P03: No LED/LED Indicated Errors + P04: Noise/Hum/Vibration + P05: Audio Alarm/Prefailure Notice + P06: Power Supply - Fan Not Working/Noisy + P07: Wrong Voltage Selector + P08: Burnt Smell/Odor + P09: Battery Runtime Too Short, Fails Diag + P10: Battery Won't Charge At All + P11: Battery - Not Recognized + P12: Battery Recognized-Won't Run Unit + P13: Battery - Leakage/Swollen + P14: Adapter - Won't Run on AC alone + P15: Adapter Pins Stuck/Broken/Burnt + P16: Mechanical - Connector/Cable/Duckhead Damaged + P17: Unusually Hot - Overheat + P18: Out-of-Warranty Battery Replacement + P19: Battery Diagnostic Reported Failure + P21: Cosmetic Issue + P22: Battery Runtime Too Short, Passes Diag + P23: Adapter No Power/Not Damaged + P90: Liquid Spill/LSI Tripped + P99: Un-Categorized Symptom + Z25: Battery single part repair + Z26: Battery multi-part repair + +"1": + category: Other Devices (Internal Cables, Memory Module, etc.) + symptoms: + X01: Memory Caused Kernel Panic + X02: Memory Caused No Boot + X03: Cables - Defective + X04: Remote - Inoperable + X05: Remote - Battery Life Too Short + X06: Memory Module (RAM) - Issues + X08: Internal Speaker - No Audio + X09: Internal Speaker - Distorted Audio/Sound + X10: Thermal Module Defective + X12: Enclosure - Defective Latch/Hinge + X13: Enclosure - Mechanical/Cosmetic Damaged + X14: Enclosure - Reset/Power Button Stuck + X15: Enclosure - Wobble/Uneven + X17: Remote - Specific Button Not Working + X19: Microphone - Defective + X20: Camera - Video/Image Distortion + X21: Camera - No Video + X22: Fan Dead + X23: Fan Sound Abnormal (tick, whine, grind) + X24: Interface Card/Cage Issue + X26: Damaged Smart Cable + X27: Thunderbolt Firmware Update + X90: Liquid Spill/LSI Tripped + X99: Un-Categorized Symptom + Z21: Bottom Case Delamination + Z22: Bottom Case Delamination multiple issues + +"G": + category: Beats products + symptoms: + G1A: Audio - Sound quality issue + G1B: Audio - Sound input issue + G1C: Audio - Headset jack + G1D: Microphone issue + G1E: Noise Cancellation (ANC) issue + G2A: Controls not responding + G3A: Liquid damage + G3B: Enclosure Physical Damage + G3C: Other Physical Damage + G3D: Battery Physical Damage + G3E: Speaker Physical Damage + G4A: Connectivity - Bluetooth + G4B: Connectivity - NFC + G5A: Will not power up / dead / no power + G5B: Unexpected power off / reboot + G5C: Battery charge issue + G5D: Battery runtime life issue + G5E: Issue with power adapter + G5F: Firmware/SW apply fail + G5G: USB Charge-out issue + G6A: Issue with Accessory + G7A: Unusually hot + G8A: Sensor/indicator issue |