#!/usr/bin/env python
#coding=utf-8
import re
import os
import json
import suds
import base64
import logging
from suds.client import Client
import xml.etree.ElementTree as ET
from datetime import datetime, date, time
logging.basicConfig(level=logging.INFO)
logging.getLogger('suds.client').setLevel(logging.DEBUG)
# Must use a few module-level global variables
CLIENT = None
SESSION = dict()
LOCALE = 'en_XXX'
TIMEZONES = (
('GMT', 'UTC (Greenwich Mean Time)'),
('PDT', 'UTC - 7h (Pacific Daylight Time)'),
('PST', 'UTC - 8h (Pacific Standard Time)'),
('CDT', 'UTC - 5h (Central Daylight Time)'),
('CST', 'UTC - 6h (Central Standard Time)'),
('EDT', 'UTC - 4h (Eastern Daylight Time)'),
('EST', 'UTC - 5h (Eastern Standard Time)'),
('CEST', 'UTC + 2h (Central European Summer Time)'),
('CET', 'UTC + 1h (Central European Time)'),
('JST', 'UTC + 9h (Japan Standard Time)'),
('IST', 'UTC + 5.5h (Indian Standard Time)'),
('CCT', 'UTC + 8h (Chinese Coast Time)'),
('AEST', 'UTC + 10h (Australian Eastern Standard Time)'),
('AEDT', 'UTC + 11h (Australian Eastern Daylight Time)'),
('ACST', 'UTC + 9.5h (Austrailian Central Standard Time)'),
('ACDT', 'UTC + 10.5h (Australian Central Daylight Time)'),
('NZST', 'UTC + 12h (New Zealand Standard Time)'),
)
REGIONS = (
('002', 'Asia/Pacific'),
('003', 'Japan'),
('004', 'Europe'),
('005', 'United States'),
('006', 'Canadia'),
('007', 'Latin America'),
)
REGION_CODES = ('apac', 'am', 'la', 'emea',)
ENVIRONMENTS = (
('pr', 'Production'),
('ut', 'Development'),
('it', 'Testing'),
)
def validate(value, what=None):
"""
Tries to guess the meaning of value or validate that
value looks like what it's supposed to be.
"""
result = None
if not isinstance(value, basestring):
raise ValueError('%s is not valid input')
rex = {
'partNumber' : r'^([A-Z]{1,2})?\d{3}\-?(\d{4}|[A-Z]{2})(/[A-Z])?$',
'serialNumber' : r'^[A-Z0-9]{11,12}$',
'eeeCode' : r'^[A-Z0-9]{3,4}$',
'returnOrder' : r'^7\d{9}$',
'repairNumber' : r'^\d{12}$',
'dispatchId' : r'^G\d{9}$',
'alternateDeviceId' : r'^\d{15}$',
'diagnosticEventNumber': r'^\d{23}$',
'productName' : r'^i?Mac',
}
for k, v in rex.items():
if re.match(v, value):
result = k
return (result == what) if what else result
def get_format(locale=LOCALE):
df = open(os.path.join(os.path.dirname(__file__), 'langs.json'), 'r')
data = json.load(df)
return data[locale]
class GsxObject(object):
"""
The thing that gets sent to and from GSX
"""
dt = 'ns3:authenticateRequestType' # The GSX datatype matching this object
request_dt = 'ns3:authenticateRequestType' # The GSX datatype matching this request
method = 'Authenticate' # The SOAP method to call on the GSX server
def __init__(self, *args, **kwargs):
self.data = kwargs
self.dt = CLIENT.factory.create(self.dt)
self.request_dt = CLIENT.factory.create(self.request_dt)
def set_method(self, new_method):
self.method = new_method
def set_type(self, new_dt):
"""
Sets the object's primary data type to new_dt
"""
self.dt = self._make_type(new_dt)
try:
for k, v in self.data.items():
setattr(self.dt, k, v)
except Exception, e:
pass
def set_request(self, new_dt=None, field=None):
"""
Sets the field of this object's request datatype to the new value
"""
if new_dt:
self.request_dt = self._make_type(new_dt)
setattr(self.request_dt, field, self.dt)
def submit(self, method, data, attr=None):
"""
Submits the SOAP envelope
"""
f = getattr(CLIENT.service, method)
try:
result = f(data)
return getattr(result, attr) if attr else result
except suds.WebFault, e:
raise GsxError(fault=e)
def _make_type(self, new_dt):
"""
Creates the top-level datatype for the API call
"""
dt = CLIENT.factory.create(new_dt)
if SESSION:
dt.userSession = SESSION
return dt
def _process(self, data):
"""
Tries to coerce some types to their Python counterparts
"""
for k, v in data:
# decode binary data
if k in ['packingList', 'proformaFileData', 'returnLabelFileData']:
v = base64.b64decode(v)
if isinstance(v, basestring):
# convert dates to native Python types
if re.search('^\d{2}/\d{2}/\d{2}$', v):
m, d, y = v.split('/')
v = date(2000+int(y), int(m), int(d))
# strip currency prefix and munge into float
if re.search('Price$', k):
v = float(re.sub('[A-Z ,]', '', v))
setattr(data, k, v)
return data
def get_response(self, xml_el):
if isinstance(xml_el, list):
out = []
for i in xml_el:
out.append(self.get_response(i))
return out
if isinstance(xml_el, dict):
out = []
for i in xml_el.items():
out.append(self.get_response(i))
return out
class ReturnData(dict):
pass
rd = ReturnData()
for r in xml_el.iter():
k, v = r.tag, r.text
if k in ['packingList', 'proformaFileData', 'returnLabelFileData']:
v = base64.b64decode(v)
setattr(rd, k, v)
return rd
class CompTIA:
'''
Stores and accesses CompTIA codes.
'''
def __init__(self):
df = open(os.path.join(os.path.dirname(__file__), 'comptia.json'))
self.data = json.load(df)
def fetch(self):
'''
The CompTIA Codes Lookup API retrieves a list of CompTIA groups and modifiers.
Here we must resort to raw XML parsing since SUDS throws this:
suds.TypeNotFound: Type not found: 'comptiaDescription'
when calling CompTIACodes()...
'''
CLIENT.set_options(retxml=True)
dt = CLIENT.factory.create('ns3:comptiaCodeLookupRequestType')
dt.userSession = SESSION
try:
xml = CLIENT.service.CompTIACodes(dt)
except suds.WebFault, e:
raise GsxError(fault=e)
root = ET.fromstring(xml).findall('.//%s' % 'comptiaInfo')[0]
for el in root.findall('.//comptiaGroup'):
comp_id = el[0].text
group = {'id': comp_id, 'name': el[1].text}
group['codes'] = dict()
for ci in el.findall('comptiaCodeInfo'):
group['codes'][ci[0].text] = ci[1].text
self.data['symptoms'][comp_id] = group
for el in root.findall('.//comptiaModifier'):
descr, code = list(el)
self.data['modifiers'][code.text] = descr.text
return self.data['groups']
def symptoms(self, component=None):
symptoms = self.data['symptoms']
if component:
r = list()
for k, v in symptoms[component].items():
r.append((k, v))
return r
return symptoms
def modifiers(self):
modifiers = list()
for k, v in self.data['modifiers'].items():
modifiers.append((k, v))
return modifiers
class GsxResponse(dict):
"""
This contains the data returned by a raw GSX query
"""
def __getattr__(self, item):
return self.__getitem__(item)
def __setattr__(self, item, value):
self.__setitem__(item, value)
@classmethod
def Process(cls, node):
nodedict = cls()
for child in node:
k, v = child.tag, child.text
newitem = cls.Process(child)
if nodedict.has_key(k):
# found duplicate tag
if isinstance(nodedict[k], list):
# append to existing list
nodedict[k].append(newitem)
else:
# convert to list
nodedict[k] = [nodedict[k], newitem]
else:
# unique tag -> set the dictionary
nodedict[k] = newitem
if k in ('packingList', 'proformaFileData', 'returnLabelFileData'):
nodedict[k] = base64.b64decode(v)
if isinstance(v, basestring):
# convert dates to native Python type
if re.search('^\d{2}/\d{2}/\d{2}$', v):
m, d, y = v.split('/')
v = date(2000+int(y), int(m), int(d)).isoformat()
# strip currency prefix and munge into float
if re.search('Price$', k):
v = float(re.sub('[A-Z ,]', '', v))
# Convert timestamps to native Python type
# 18-Jan-13 14:38:04
if re.search('TimeStamp$', k):
v = datetime.strptime(v, '%d-%b-%y %H:%M:%S')
# convert Y and N to corresponding boolean
if re.search('^[YN]$', k):
v = (v == 'Y')
nodedict[k] = v
return nodedict
class GsxError(Exception):
def __init__(self, message=None, code=None, fault=None):
if isinstance(fault, suds.WebFault):
self.code = fault.fault.faultcode
self.message=fault.fault.faultstring
else:
self.code = code
self.message = message
self.data = (self.code, self.message)
def __getitem__(self, idx):
return self.data[idx]
def __repr__(self):
print self.data
def __str__(self):
return self.data[1]
class Lookup(GsxObject):
def parts(self):
"""
The Parts Lookup API allows users to access part and part pricing data prior to
creating a repair or order. Parts lookup is also a good way to search for
part numbers by various attributes of a part
(config code, EEE code, serial number, etc.).
"""
dt = self._make_type("ns0:partsLookupRequestType")
dt.lookupRequestData = self.data
return self.submit("PartsLookup", dt, "parts")
def repairs(self):
"""
The Repair Lookup API mimics the front-end repair search functionality.
It fetches up to 2500 repairs in a given criteria.
Subsequently, the extended Repair Status API can be used
to retrieve more details of the repair.
"""
dt = CLIENT.factory.create('ns6:repairLookupInfoType')
request = CLIENT.factory.create('ns1:repairLookupRequestType')
request.userSession = SESSION
request.lookupRequestData = self.data
return self.submit("RepairLookup", request, "lookupResponseData")
class Diagnostics(GsxObject):
def fetch(self):
"""
The Fetch Repair Diagnostics API allows the service providers/depot/carriers
to fetch MRI/CPU diagnostic details from the Apple Diagnostic Repository OR
diagnostic test details of iOS Devices.
The ticket is generated within GSX system.
"""
# Using raw XML to avoid TypeNotFound: Type not found: 'toolID' or operationID
CLIENT.set_options(retxml=True)
if "alternateDeviceId" in self.data:
dt = self._make_type("ns3:fetchIOSDiagnosticRequestType")
dt.lookupRequestData = self.data
try:
result = CLIENT.service.FetchIOSDiagnostic(dt)
except suds.WebFault, e:
raise GsxError(fault=e)
root = ET.fromstring(result).findall('*//%s' % 'FetchIOSDiagnosticResponse')[0]
else:
dt = self._make_type('ns3:fetchRepairDiagnosticRequestType')
dt.lookupRequestData = self.data
try:
result = CLIENT.service.FetchRepairDiagnostic(dt)
except suds.WebFault, e:
raise GsxError(fault=e)
root = ET.fromstring(result).findall('*//%s' % 'FetchRepairDiagnosticResponse')[0]
return GsxResponse.Process(root)
class Order(GsxObject):
def __init__(self, type='stocking', *args, **kwargs):
super(Order, self).__init__(*args, **kwargs)
self.data['orderLines'] = list()
def add_part(self, part_number, quantity):
self.data['orderLines'].append({
'partNumber': part_number, 'quantity': quantity
})
def submit(self):
dt = CLIENT.factory.create('ns1:createStockingOrderRequestType')
dt.userSession = SESSION
dt.orderData = self.data
try:
result = CLIENT.service.CreateStockingOrder(dt)
return result.orderConfirmation
except suds.WebFault, e:
raise GsxError(fault=e)
class Returns(GsxObject):
def __init__(self, order_number=None, *args, **kwargs):
super(Returns, self).__init__(*args, **kwargs)
self.dt.returnOrderNumber = order_number
def get_report(self):
"""
The Return Report API returns a list of all parts that are returned
or pending for return, based on the search criteria.
"""
dt = self._make_type('ns1:returnReportRequestType')
dt.returnRequestData = self.data
return self.submit('ReturnReport', dt, 'returnResponseData')
def get_label(self, part_number):
"""
The Return Label API retrieves the Return Label for a given Return Order Number.
This is another example where SUDS doesn't play nice with GSX WS (Type not found: 'comptiaCode')
so we're parsing the raw SOAP response and creating a "fake" return object from that.
"""
if not validate(part_number, 'partNumber'):
raise ValueError('%s is not a valid part number' % part_number)
class ReturnData(dict):
pass
rd = ReturnData()
CLIENT.set_options(retxml=True)
dt = CLIENT.factory.create('ns1:returnLabelRequestType')
dt.returnOrderNumber = self.dt.returnOrderNumber
dt.partNumber = part_number
dt.userSession = SESSION
try:
result = CLIENT.service.ReturnLabel(dt)
except suds.WebFault, e:
raise GsxError(fault=e)
el = ET.fromstring(result).findall('*//%s' % 'returnLabelData')[0]
for r in el.iter():
k, v = r.tag, r.text
if k in ['packingList', 'proformaFileData', 'returnLabelFileData']:
v = base64.b64decode(v)
setattr(rd, k, v)
return rd
def get_proforma(self):
"""
The View Bulk Return Proforma API allows you to view
the proforma label for a given Bulk Return Id.
You can create a parts bulk return by using the Register Parts for Bulk Return API.
"""
pass
def register_parts(self):
"""
The Register Parts for Bulk Return API creates a bulk return for
the registered parts.
The API returns the Bulk Return Id with the packing list.
"""
pass
def get_pending(self):
"""
The Parts Pending Return API returns a list of all parts that
are pending for return, based on the search criteria.
"""
dt = CLIENT.factory.create('ns1:partsPendingReturnRequestType')
dt.repairData = self.data
dt.userSession = SESSION
return self.submit('PartsPendingReturn', dt, 'partsPendingResponse')
class Part(GsxObject):
def lookup(self):
lookup = Lookup(**self.data)
return lookup.parts()
class Escalation(GsxObject):
def create(self):
"""
The Create General Escalation API allows users to create
a general escalation in GSX. The API was earlier known as GSX Help.
"""
dt = self._make_type("ns1:createGenEscRequestType")
dt.escalationRequest = self.data
return self.submit("CreateGeneralEscalation", dt, "escalationConfirmation")
def update(self):
"""
The Update General Escalation API allows Depot users to
update a general escalation in GSX.
"""
dt = self._make_type("ns1:updateGeneralEscRequestType")
dt.escalationRequest = self.data
return self.submit("UpdateGeneralEscalation", dt, "escalationConfirmation")
class Repair(GsxObject):
dt = 'ns6:repairLookupInfoType'
request_dt = 'ns1:repairLookupRequestType'
def __init__(self, *args, **kwargs):
super(Repair, self).__init__(*args, **kwargs)
formats = get_format()
# native types are not welcome here :)
for k, v in kwargs.items():
if isinstance(v, date):
kwargs[k] = v.strftime(formats['df'])
if isinstance(v, time):
kwargs[k] = v.strftime(formats['tf'])
if isinstance(v, bool):
kwargs[k] = 'Y' if v else 'N'
self.data = kwargs
def create_carryin(self):
"""
GSX validates the information and if all of the validations go through,
it obtains a quote for the repair and creates the carry-in repair.
"""
dt = self._make_type('ns2:carryInRequestType')
dt.repairData = self.data
return self.submit('CreateCarryInRepair', dt, 'repairConfirmation')
def create_cnd(self):
"""
The Create CND Repair API allows Service Providers to create a repair
whenever the reported issue cannot be duplicated, and the repair
requires no parts replacement.
N01 Unable to Replicate
N02 Software Update/Issue
N03 Cable/Component Reseat
N05 SMC Reset
N06 PRAM Reset
N07 Third Party Part
N99 Other
"""
pass
def update_carryin(self, newdata):
"""
The Update Carry-In Repair API allows the service providers
to update the existing open carry-in repairs.
This API assists in addition/deletion of parts and addition of notes
to a repair. On successful update, the repair confirmation number and
quote for any newly added parts would be returned.
In case of any validation error or unsuccessful update, a fault code is issued.
Carry-In Repair Update Status Codes:
AWTP Awaiting Parts
AWTR Parts Allocated
BEGR In Repair
RFPU Ready for Pickup
"""
dt = self._make_type('ns1:updateCarryInRequestType')
# Merge old and new data (old data should have Dispatch ID)
dt.repairData = dict(self.data.items() + newdata.items())
return self.submit('CarryInRepairUpdate', dt, 'repairConfirmation')
def update_sn(self, parts):
"""
Description
The Update Serial Number API allows the service providers to
update the module serial numbers.
Context:
The API is not applicable for whole unit replacement
serial number entry (see KGB serial update).
"""
dt = self._make_type('ns1:updateSerialNumberRequestType')
repairData = {'repairConfirmationNumber': self.data.get('dispatchId')}
repairData['partInfo'] = parts
dt.repairData = repairData
return self.submit('UpdateSerialNumber', dt, 'repairConfirmation')
def update_kgb_sn(self, sn):
"""
Description:
The KGB Serial Number Update API is always to be used on
whole unit repairs that are in a released state.
This API allows users to provide the KGB serial number for the
whole unit exchange repairs. It also checks for the privilege
to create/ update whole unit exchange repairs
before updating the whole unit exchange repair.
Context:
The API is to be used on whole unit repairs that are in a released state.
This API can be invoked only after carry-in repair creation API.
"""
# Using raw XML to avoid:
# Exception: not mapped to message part
CLIENT.set_options(retxml=True)
dt = self._make_type('ns1:updateKGBSerialNumberRequestType')
dt.repairConfirmationNumber = self.data['dispatchId']
dt.serialNumber = sn
try:
result = CLIENT.service.KGBSerialNumberUpdate(dt)
except suds.WebFault, e:
raise GsxError(fault=e)
root = ET.fromstring(result).findall('*//%s' % 'UpdateKGBSerialNumberResponse')
return GsxResponse.Process(root[0])
def lookup(self):
"""
The Repair Lookup API mimics the front-end repair search functionality.
It fetches up to 2500 repairs in a given criteria.
Subsequently, the extended Repair Status API can be used
to retrieve more details of the repair.
"""
return Lookup(**self.data).repairs()
def mark_complete(self, numbers=None):
"""
The Mark Repair Complete API allows a single or an array of
repair confirmation numbers to be submitted to GSX to be marked as complete.
"""
dt = self._make_type('ns1:markRepairCompleteRequestType')
dt.repairConfirmationNumbers = [self.data['dispatchId']]
try:
result = CLIENT.service.MarkRepairComplete(dt)
return result.repairConfirmationNumbers
except suds.WebFault, e:
raise GsxError(fault=e)
def delete(self):
"""
The Delete Repair API allows the service providers to delete
the existing GSX Initiated Carry-In, Return Before Replace & Onsite repairs
which are in Declined-Rejected By TSPS Approver state,
that do not have an active repair id.
"""
pass
def get_status(self, numbers=None):
"""
The Repair Status API retrieves the status
for the submitted repair confirmation number(s).
"""
dt = self._make_type('ns1:repairStatusRequestType')
dt.repairConfirmationNumbers = [self.data['dispatchId']]
result = CLIENT.service.RepairStatus(dt)
if len(result.repairStatus) == 1:
return result.repairStatus[0]
else:
return result.repairStatus
def get_details(self):
"""
The Repair Details API includes the shipment information
similar to the Repair Lookup API.
"""
dt = self._make_type('ns0:repairDetailsRequestType')
dt.dispatchId = self.data['dispatchId']
results = CLIENT.service.RepairDetails(dt)
details = results.lookupResponseData[0]
# fix tracking URL if available
for i, p in enumerate(details.partsInfo):
try:
url = re.sub('<>', p.deliveryTrackingNumber, p.carrierURL)
details.partsInfo[i].carrierURL = url
except AttributeError, e:
pass
return details
class Communication(GsxObject):
def get_content():
"""
The Fetch Communication Content API allows the service providers/depot/carriers
to fetch the communication content by article ID from the service news channel.
"""
def get_articles():
"""
The Fetch Communication Articles API allows the service partners
to fetch all the active communication message IDs.
"""
class Product(GsxObject):
dt = 'ns7:unitDetailType'
def __init__(self, serialNumber):
super(Product, self).__init__()
self.serialNumber = serialNumber
self.dt.serialNumber = serialNumber
self.lookup = Lookup(serialNumber=self.serialNumber)
def get_model(self):
"""
This API allows Service Providers/Carriers to fetch
Product Model information for the given serial number.
"""
#self.set_request('ns3:fetchProductModelRequestType', 'productModelRequest')
dt = self._make_type("ns3:fetchProductModelRequestType")
dt.productModelRequest = self.dt
result = self.submit('FetchProductModel', dt, "productModelResponse")
return result
def get_warranty(self, date_received=None, parts=[]):
"""
The Warranty Status API retrieves the same warranty details
displayed on the GSX Coverage screen.
If part information is provided, the part warranty information is returned.
If you do not provide the optional part information in the
warranty status request, the unit level warranty information is returned.
"""
dt = self._make_type("ns3:warrantyStatusRequestType")
dt.unitDetail = self.dt
result = self.submit("WarrantyStatus", dt, "warrantyDetailInfo")
return self._process(result)
def get_activation(self):
"""
The Fetch iOS Activation Details API is used to
fetch activation details of iOS Devices.
"""
dt = self._make_type('ns3:fetchIOSActivationDetailsRequestType')
dt.serialNumber = self.serialNumber
return self.submit('FetchIOSActivationDetails', dt, 'activationDetailsInfo')
def get_parts(self):
return self.lookup.parts()
def get_repairs(self):
return self.lookup.repairs()
def get_diagnostics(self):
diags = Diagnostics(serialNumber=self.serialNumber)
return diags.fetch()
def init(env='ut', region='emea'):
global CLIENT, REGION_CODES
envs = ('pr', 'it', 'ut',)
hosts = {'pr': 'ws2', 'it': 'wsit', 'ut': 'wsut'}
if region not in REGION_CODES:
raise ValueError('Region should be one of: %s' % ','.join(REGION_CODES))
if env not in envs:
raise ValueError('Environment should be one of: %s' % ','.join(envs))
url = 'https://gsx{env}.apple.com/wsdl/{region}Asp/gsx-{region}Asp.wsdl'
url = url.format(env=hosts[env], region=region)
CLIENT = Client(url)
def connect(
user_id,
password,
sold_to,
language='en',
timezone='CEST',
environment='ut',
region='emea',
locale=LOCALE):
"""
Establishes connection with GSX Web Services.
Returns the session ID of the new connection.
"""
global SESSION
global LOCALE
SESSION = {}
LOCALE = LOCALE
init(environment, region)
account = CLIENT.factory.create('ns3:authenticateRequestType')
account.userId = user_id
account.password = password
account.languageCode = language
account.userTimeZone = timezone
account.serviceAccountNo = sold_to
try:
result = CLIENT.service.Authenticate(account)
SESSION['userSessionId'] = result.userSessionId
return SESSION
except suds.WebFault, e:
raise GsxError(fault=e)
def logout():
CLIENT.service.Logout()
if __name__ == '__main__':
import sys
import json
import argparse
parser = argparse.ArgumentParser(description='Communicate with GSX Web Services')
parser.add_argument('user_id')
parser.add_argument('password')
parser.add_argument('sold_to')
parser.add_argument('--language', default='en')
parser.add_argument('--timezone', default='CEST')
parser.add_argument('--environment', default='pr')
parser.add_argument('--region', default='emea')
args = parser.parse_args()