{
    "E": {
          "E01": "Repairable accidental damage (OOW) - Customer Satisfaction codes",
          "E02": "Controls not responding (wheel-button-touch screen)",
          "E03": "Any Battery issue",
          "E04": "Any Display issue",
          "E05": "Input Output issue (audio-video-USB-WiFi)",
          "E06": "Alert messages appearing on screen or computer",
          "E07": "Will not boot-dead-no power-unusually hot",
          "E08": "Fails Service diagnostics",
          "E09": "Issue with accessories"
    },
    "B": {
          "B01": "Liquid or Corrosion Damage",
          "B03": "Any Battery issue",
          "B06": "Alert message on screen or computer",
          "B07": "No Power-will not boot-unusually warm",
          "B08": "No Service - dropped calls",
          "B0A": "Any Camera issue",
          "B0B": "Any audio issue",
          "B0C": "Connectivity (Web-GPS-WiFi-BT)",
          "B0D": "Display or image issue",
          "B0E": "Multi-touch control",
          "B0F": "Button or switch issues",
          "B0G": "Enclosure issue",
          "B0H": "Sensors (Accelerometer, ALS, Proximity)",
          "B0J": "Wired Connection (iTunes or accessory)",
          "B0K": "SIM Issue",
          "B0L": "Unstable device (resets-crashes-frozen)"
    },
    "F": {
         "F0A": "LCI - Liquid Contamination Indicator On",
         "F0B": "Oxidation/Corrosion - No LCI Activated",
         "F1A": "Physical Damege - Enclosure",
         "F1B": "Physical Damege - LCD/Display",
         "F1C": "Engraving Issue",
         "F2A": "Controls Not Responding (button-switch)",
         "F2B": "Touch/Multi-Touch Control Issues",
         "F2C": "Sensor - Accelerometer, ALS, Gyro, HE Issue",
         "F3A": "Battery Issue",
         "F4A": "Display issue",
         "F5A": "Connectivity - USB",
         "F5B": "Cellular Data Issue",
         "F5D": "Input Issue - Audio/Video",
         "F5E": "Output Issue - Audio/Video",
         "F5F": "Camera Issue",
         "F5G": "Connectivity - Wifi Issue",
         "F5H": "Connectivity - Bluetooth Issue",
         "F6A": "Alert Messages On Screen or Computer",
         "F7A": "Will Not Boot-Dead-No Power",
         "F7B": "Unusually Hot",
         "F8A": "Fails Functional Test",
         "F9A": "Issue With Accessory"
    },
    "5": {
         "M01": "No Power/No Light",
         "M02": "Has Power/Light But Will Not Boot",
         "M03": "Caused No Video",
         "M04": "Caused Video Distortion",
         "M05": "Hang/Freeze Up",
         "M06": "Kernel Panic-Restart Required Message",
         "M07": "Memory Errors/Not Recognized",
         "M08": "Random Shutdown w/Reset During Use",
         "M09": "Caused Audio Issue",
         "M10": "Ethernet Port/Device Issue",
         "M11": "Airport/Bluetooth",
         "M12": "Firewire Port/Device Issues",
         "M13": "Caused Camera Issue",
         "M14": "Modem Issues",
         "M15": "USB Port/Device Issues (Not Power)",
         "M16": "Caused Keyboard/Trackpad Issue",
         "M17": "I/O Expansion Slot",
         "M18": "Caused Fan/Thermal Issue",
         "M19": "Cannot Detect Hard/Optical Drive",
         "M20": "Does Not Detect/Charge Battery",
         "M21": "Won't Detect Working Power Adapter",
         "M22": "Sleep/Wake Issue",
         "M23": "Sensors Test Failed",
         "M24": "Connectors - Broken/Damaged",
         "M25": "No Backlight/Has Boot Image",
         "M26": "No Video to External Video",
         "M27": "SD Card Issue",
         "M28": "HDMI Issue",
         "M29": "Caused Whole Screen Flicker",
         "M30": "No Power/No Adapter LED",
         "M31": "Video Distortion On External Display",
         "M32": "Thunderbolt Display Functionality Issue",
         "M33": "Thunderbolt Port Inoperative",
         "M34": "Thunderbolt not passing enough power",
         "M35": "Airport Not Recognized",
         "M36": "Bluetooth Not Recognized",
         "M37": "USB Device Not Detected",
         "M38": "USB Port Has Insufficient Power",
         "M39": "Boots To 3 Beeps-Memory not recog",
         "M85": "Unusually Hot - Overheat",
         "M90": "Liquid Spill/LSI Tripped",
         "M99": "Un-Categorized Symptom",
         "Z03": "MB Pro NVIDIA Issue",
         "Z04": "MB Pro NVIDIA Issue (Multiple Issues)",
         "Z17": "ATI 2600 XT-No Video",
         "Z18": "ATI 2600 XT-No Video/multi-issue",
         "Z19": "ATI 2600 XT-Distorted Video",
         "Z20": "ATI 2600 XT-Distorted Video/multi-issue",
         "Z33": "MBPRO 15 Kernel Panic",
         "Z34": "MBPRO 15 Kernel Panic (multi-issue)"
    },
    "3": {
         "J01": "Optical Drive Won't Accept Optical Media",
         "J02": "Optical Drive Won't Eject Optical Media",
         "J03": "Optical Media Read/Write Data Error",
         "J04": "Optical Drive Noisy",
         "J05": "Optical Drive Physical Damage",
         "J06": "Optical Video Problems",
         "J07": "Optical Drive Not Performing To Spec",
         "J08": "Firmware Issues",
         "J09": "Optical Drive Not Recognized",
         "H01": "Hard Drive Not Recognized/Mount",
         "H02": "Hard Drive Can't Boot",
         "H03": "Hard Drive Read/Write Problem",
         "H04": "Drive - Pins/Connector bent/broken",
         "H05": "Hard Drive Bad Sector/Defective",
         "H06": "Hard Drive Operational But Noisy",
         "H07": "Hard Drive Formatting Issues",
         "H08": "Hard Drive Firmware Issues",
         "H90": "Liquid Spill/LSI Tripped",
         "H99": "Un-Categorized Symptom",
         "Z29": "iMac (Mid 2011) Hard Drive Program",
         "Z30": "iMac (Mid 2011) Hard Drive Program (multiple issues)"
    },
    "9": {
          "N01": "No Power/Dead Unit",
          "N02": "TimeCapsule - Internal HDD Not Mounting/Seen",
          "N03": "Overheating/Fan in Full Speed",
          "N04": "No/Poor WiFi Signal",
          "N05": "Backup Issues",
          "N06": "Can't Configure or Upgrade Firmware",
          "N07": "Amber LED Flashes",
          "N08": "USB Connection Issue/Ext USB Devices",
          "N09": "Random Disconnect/Network Connection Issues",
          "N10": "Wireless Distribution Setup Issue",
          "N11": "Audio Issue",
          "N13": "Kernel Panic/Freeze",
          "N14": "Performance Issue/Slow Connection",
          "N15": "Bluetooth Issue",
          "N16": "Modem - Defective",
          "N17": "Mechanical Damage/Cosmetic Issues",
          "N18": "Airport Card - Not Recognized",
          "N19": "Can't Connect",
          "N20": "Firmware Update/Restore Issue",
          "N21": "Cosmetic Issue",
          "N85": "Unusually Hot - Overheat",
          "N90": "Liquid Spill/LSI Tripped",
          "N99": "Un-Categorized Symptom",
          "Z13": "Time Capsule Power Supply",
          "Z14": "TC PS Multiple Issues"
    },
    "8": {
         "T01": "No Power/Dead Unit",
         "T02": "AppleTV - No Video Output",
         "T03": "AppleTV - Distorted Video",
         "T04": "AppleTV - No/Poor Wireless Signal",
         "T05": "AppleTV - Won't Sync",
         "T06": "AppleTV - No Audio",
         "T07": "AppleTV - No Audio in HDMI",
         "T08": "Won't Boot Up",
         "T09": "System Hang/Freeze Up",
         "T10": "Distorted or Cracking Audio",
         "T11": "Unusually Hot - Overheat",
         "T13": "Mechanical/Cosmetic Issue",
         "T14": "Ethernet Connectivity Issue",
         "T15": "Wireless (Wi-Fi) Connectivity Issue",
         "T16": "Cosmetic Issue",
         "T90": "Liquid Spill/LSI Tripped",
         "T99": "Un-Categorized Symptom"
    },
    "4": {
         "K01": "Specific Key(s) Do Not Work",
         "K02": "No Mouse/Trackpad Response",
         "K03": "Built-In Keyboard Locks Up",
         "K04": "Wrong Keyboard Language",
         "K05": "Sticky Keys",
         "K06": "Defective Mouse Jogball",
         "K07": "Wireless Input Device - Can't Pair",
         "K08": "Wireless Input Device - Lost Connection",
         "K09": "Wireless Keyboard - No Green LED/No Power",
         "K10": "Built-In Keyboard - No/Dim Backlight",
         "K11": "Built-In Keyboard - Not Recognized",
         "K12": "Trackpad Cursor Not Tracking Properly",
         "K13": "Trackpad Click Not Recognized",
         "K14": "Mouse Clicking Issue",
         "K15": "Device Not Recognized",
         "K16": "Mechanical/Physical Damage",
         "K17": "Key Caps - Wrong/Missing/Fall Off",
         "K18": "Touch/Multi-Touch Gesture Issue",
         "K19": "Power Button Issue",
         "K20": "Power Issue, Not due to Power Button",
         "K21": "Cosmetic Issue",
         "K22": "Port Functionality Issue",
         "K23": "Trackpad Cursor Not Responding",
         "K24": "Trackpad Requires High Click Force",
         "K25": "Trackpad Click Oversensitive",
         "K26": "Mouse Issue",
         "K27": "Key(s) Missing/Falling Off",
         "K28": "Backlight Uneven Across Keyboard",
         "K90": "Liquid Spill/LSI Tripped",
         "K99": "Un-Categorized Symptom",
         "Z07": "MB Top Case Cracking",
         "Z08": "MB Top Case Cracking (Multiple Issues)"
    },
    "2": {
         "L01": "No Power/Power Light Issue",
         "L02": "Incorrect Colors Or Tinting",
         "L03": "Has Power/Blank/No Video",
         "L04": "Distorted/Blurred/Non-Focus Video",
         "L05": "Vertical/Horizontal Lines",
         "L06": "Full Screen Flicker/Flash",
         "L07": "Can't Control Brightness",
         "L09": "No Backlight/Has Video",
         "L10": "Can't Change Resolution",
         "L11": "Built In Audio Device Problem",
         "L14": "Connector/Port/Cable Issue",
         "L15": "Sleep Function Not Working",
         "L16": "Wireless Function Not Working",
         "L17": "Camera Image/Detect Issue",
         "L18": "Mechanical/Physical Damages",
         "L19": "Cosmetic Defects",
         "L20": "Dead Pixels/Foreign Material",
         "L21": "Bad Spots (Mura)",
         "L22": "Wake Function Issues",
         "L23": "Bluetooth Function Not Working",
         "L24": "Clamshell Misalignment",
         "L25": "Image Sticking/Ghost",
         "L26": "Horizontal Lines Or Bands",
         "L27": "Vertical Lines Or Bands",
         "L90": "Liquid Spill/LSI Tripped",
         "L99": "Un-Categorized Symptom",
         "Z09": "MBAir Hinge Cracking",
         "Z10": "MBAir Hinge Cracking (Multiple Issues)",
         "Z35": "LCD Contamination"
    },
    "6": {
          "P01": "No Power/Dead Unit",
          "P02": "PSupply Causes Unexpected Reset/Shutdown",
          "P03": "No LED/LED Indicated Errors",
          "P04": "Noise/Hum/Vibration",
          "P05": "Audio Alarm/Prefailure Notice",
          "P06": "Power Supply - Fan Not Working/Noisy",
          "P07": "Wrong Voltage Selector",
          "P08": "Burnt Smell/Odor",
          "P09": "Battery Runtime Too Short, Fails Diag",
          "P10": "Battery Won't Charge At All",
          "P11": "Battery - Not Recognized",
          "P12": "Battery Recognized-Won't Run Unit",
          "P13": "Battery - Leakage/Swollen",
          "P14": "Adapter - Won't Run on AC alone",
          "P15": "Adapter Pins Stuck/Broken/Burnt",
          "P16": "Mechanical - Connector/Cable/Duckhead Damaged",
          "P17": "Unusually Hot - Overheat",
          "P18": "Out-of-Warranty Battery Replacement",
          "P19": "Battery Diagnostic Reported Failure",
          "P21": "Cosmetic Issue",
          "P22": "Battery Runtime Too Short, Passes Diag",
          "P23": "Adapter No Power/Not Damaged",
          "P90": "Liquid Spill/LSI Tripped",
          "P99": "Un-Categorized Symptom",
          "Z25": "Battery single part repair",
          "Z26": "Battery multi-part repair"
    },
    "1": {
         "X01": "Memory Caused Kernel Panic",
         "X02": "Memory Caused No Boot",
         "X03": "Cables - Defective",
         "X04": "Remote - Inoperable",
         "X05": "Remote - Battery Life Too Short",
         "X06": "Memory Module (RAM) - Issues",
         "X08": "Internal Speaker - No Audio",
         "X09": "Internal Speaker - Distorted Audio/Sound",
         "X10": "Thermal Module Defective",
         "X12": "Enclosure - Defective Latch/Hinge",
         "X13": "Enclosure - Mechanical/Cosmetic Damaged",
         "X14": "Enclosure - Reset/Power Button Stuck",
         "X15": "Enclosure - Wobble/Uneven",
         "X17": "Remote - Specific Button Not Working",
         "X19": "Microphone - Defective",
         "X20": "Camera - Video/Image Distortion",
         "X21": "Camera - No Video",
         "X22": "Fan Dead",
         "X23": "Fan Sound Abnormal (tick, whine, grind)",
         "X24": "Interface Card/Cage Issue",
         "X26": "Damaged Smart Cable",
         "X27": "Thunderbolt Firmware Update",
         "X90": "Liquid Spill/LSI Tripped",
         "X99": "Un-Categorized Symptom",
         "Z21": "Bottom Case Delamination",
         "Z22": "Bottom Case Delamination multiple issues"
    }
}