1 files changed, 18 insertions, 0 deletions
diff --git a/gsxws/escalations.py b/gsxws/escalations.py
new file mode 100644
index 0000000..3cef759
--- /dev/null
+++ b/gsxws/escalations.py
@@ -0,0 +1,18 @@
+class Escalation(GsxObject):
+    def create(self):
+        """
+        The Create General Escalation API allows users to create
+        a general escalation in GSX. The API was earlier known as GSX Help.
+        """
+        dt = self._make_type("ns1:createGenEscRequestType")
+        dt.escalationRequest = self.data
+        return self.submit("CreateGeneralEscalation", dt, "escalationConfirmation")
+
+    def update(self):
+        """
+        The Update General Escalation API allows Depot users to
+        update a general escalation in GSX.
+        """
+        dt = self._make_type("ns1:updateGeneralEscRequestType")
+        dt.escalationRequest = self.data
+        return self.submit("UpdateGeneralEscalation", dt, "escalationConfirmation")