1 files changed, 67 insertions, 6 deletions
diff --git a/gsxws/escalations.py b/gsxws/escalations.py
index 2bf56e1..fa82a7a 100644
--- a/gsxws/escalations.py
+++ b/gsxws/escalations.py
@@ -1,23 +1,84 @@
 # -*- coding: utf-8 -*-
 
+import os.path
 from core import GsxObject
+from lookups import Lookup
+
+STATUS_OPEN = 'O'
+STATUS_CLOSED = 'C'
+STATUS_ESCALATED = 'E'
+
+STATUSES = (
+    (STATUS_OPEN, 'Open'),
+    (STATUS_CLOSED, 'Closed'),
+    (STATUS_ESCALATED, 'Escalated'),
+)
+
+CONTEXTS = (
+    'Serial Number',
+    'Alternate Device Id',
+    'Dispatch Id',
+    'SRO Number',
+    'Invoice Number',
+    'Order Number',
+    'SSO number',
+    'Part Number',
+    'EEE Code',
+    'Tracking Number',
+    'Module Serial Number',
+    'Escalation Id',
+)
+
+ISSUE_TYPES = (
+    ('AMQ', 'Account Management Question'),
+    ('UQ', 'Account Management Question'),
+    ('OSI', 'Order Status Issue'),
+    ('PRI', 'Part Return Issue'),
+    ('PPOR', 'Problem Placing Order/Repair'),
+    ('PUR', 'Problem Updating Repair'),
+    ('SCI', 'Shipping Carrier Issue'),
+    ('SES', 'Service Excellence Scoring'),
+    ('ARF', 'Apple Retail Feedback'),
+    ('DF', 'Depot Feedback'),
+    ('FS', 'GSX Feedback/Suggestion'),
+    ('WS', 'GSX Web Services (API)'),
+    ('SEPI', 'Service Excellence Program Information'),
+    ('TTI', 'Technical or Troubleshooting Issue'),
+    ('DTA', 'Diagnostic Tool Assistance'),
+    ('BIQ', 'Billing or Invoice Question'),
+    ('SESC', 'Safety Issue'),
+)
+
+
+class FileAttachment(GsxObject):
+    def __init__(self, fp):
+        super(FileAttachment, self).__init__()
+        self.fileName = os.path.basename(fp)
+        self.fileData = open(fp, 'r')
 
 
 class Escalation(GsxObject):
+    _namespace = 'asp:'
+
     def create(self):
         """
         The Create General Escalation API allows users to create
         a general escalation in GSX. The API was earlier known as GSX Help.
         """
-        dt = self._make_type("ns1:createGenEscRequestType")
-        dt.escalationRequest = self.data
-        return self.submit("CreateGeneralEscalation", dt, "escalationConfirmation")
+        return self._submit("escalationRequest", "CreateGeneralEscalation",
+                            "escalationConfirmation")
 
     def update(self):
         """
         The Update General Escalation API allows Depot users to
         update a general escalation in GSX.
         """
-        dt = self._make_type("ns1:updateGeneralEscRequestType")
-        dt.escalationRequest = self.data
-        return self.submit("UpdateGeneralEscalation", dt, "escalationConfirmation")
+        return self._submit("escalationRequest", "UpdateGeneralEscalation",
+                            "escalationConfirmation")
+
+    def lookup(self):
+        """
+        The General Escalation Details Lookup API allows to fetch details
+        of a general escalation created by AASP or a carrier.
+        """
+        return Lookup(escalationId=self.escalationId).lookup("GeneralEscalationDetailsLookup")