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+{
+ "modifiers": {
+ "A": "Not Applicable",
+ "B": "Continuous",
+ "C": "Intermittent",
+ "D": "Fails After Warm Up",
+ "E": "Environmental",
+ "F": "Configuration: Peripheral",
+ "G": "Damaged"
+ },
+ "symptoms": {
+ "E": {
+ "E01": "Repairable accidental damage (OOW) - Customer Satisfaction codes",
+ "E02": "Controls not responding (wheel-button-touch screen)",
+ "E03": "Any Battery issue",
+ "E04": "Any Display issue",
+ "E05": "Input Output issue (audio-video-USB-WiFi)",
+ "E06": "Alert messages appearing on screen or computer",
+ "E07": "Will not boot-dead-no power-unusually hot",
+ "E08": "Fails Service diagnostics",
+ "E09": "Issue with accessories"
+ },
+ "B": {
+ "B01": "Liquid or Corrosion Damage",
+ "B03": "Any Battery issue",
+ "B06": "Alert message on screen or computer",
+ "B07": "No Power-will not boot-unusually warm",
+ "B08": "No Service - dropped calls",
+ "B0A": "Any Camera issue",
+ "B0B": "Any audio issue",
+ "B0C": "Connectivity (Web-GPS-WiFi-BT)",
+ "B0D": "Display or image issue",
+ "B0E": "Multi-touch control",
+ "B0F": "Button or switch issues",
+ "B0G": "Enclosure issue",
+ "B0H": "Sensors (Accelerometer, ALS, Proximity)",
+ "B0J": "Wired Connection (iTunes or accessory)",
+ "B0K": "SIM Issue",
+ "B0L": "Unstable device (resets-crashes-frozen)"
+ },
+ "F": {
+ "F0A": "LCI - Liquid Contamination Indicator On",
+ "F0B": "Oxidation/Corrosion - No LCI Activated",
+ "F1A": "Physical Damege - Enclosure",
+ "F1B": "Physical Damege - LCD/Display",
+ "F1C": "Engraving Issue",
+ "F2A": "Controls Not Responding (button-switch)",
+ "F2B": "Touch/Multi-Touch Control Issues",
+ "F2C": "Sensor - Accelerometer, ALS, Gyro, HE Issue",
+ "F3A": "Battery Issue",
+ "F4A": "Display issue",
+ "F5A": "Connectivity - USB",
+ "F5B": "Cellular Data Issue",
+ "F5D": "Input Issue - Audio/Video",
+ "F5E": "Output Issue - Audio/Video",
+ "F5F": "Camera Issue",
+ "F5G": "Connectivity - Wifi Issue",
+ "F5H": "Connectivity - Bluetooth Issue",
+ "F6A": "Alert Messages On Screen or Computer",
+ "F7A": "Will Not Boot-Dead-No Power",
+ "F7B": "Unusually Hot",
+ "F8A": "Fails Functional Test",
+ "F9A": "Issue With Accessory"
+ },
+ "5": {
+ "M01": "No Power/No Light",
+ "M02": "Has Power/Light But Will Not Boot",
+ "M03": "Caused No Video",
+ "M04": "Caused Video Distortion",
+ "M05": "Hang/Freeze Up",
+ "M06": "Kernel Panic-Restart Required Message",
+ "M07": "Memory Errors/Not Recognized",
+ "M08": "Random Shutdown w/Reset During Use",
+ "M09": "Caused Audio Issue",
+ "M10": "Ethernet Port/Device Issue",
+ "M11": "Airport/Bluetooth",
+ "M12": "Firewire Port/Device Issues",
+ "M13": "Caused Camera Issue",
+ "M14": "Modem Issues",
+ "M15": "USB Port/Device Issues (Not Power)",
+ "M16": "Caused Keyboard/Trackpad Issue",
+ "M17": "I/O Expansion Slot",
+ "M18": "Caused Fan/Thermal Issue",
+ "M19": "Cannot Detect Hard/Optical Drive",
+ "M20": "Does Not Detect/Charge Battery",
+ "M21": "Won't Detect Working Power Adapter",
+ "M22": "Sleep/Wake Issue",
+ "M23": "Sensors Test Failed",
+ "M24": "Connectors - Broken/Damaged",
+ "M25": "No Backlight/Has Boot Image",
+ "M26": "No Video to External Video",
+ "M27": "SD Card Issue",
+ "M28": "HDMI Issue",
+ "M29": "Caused Whole Screen Flicker",
+ "M30": "No Power/No Adapter LED",
+ "M31": "Video Distortion On External Display",
+ "M32": "Thunderbolt Display Functionality Issue",
+ "M33": "Thunderbolt Port Inoperative",
+ "M34": "Thunderbolt not passing enough power",
+ "M35": "Airport Not Recognized",
+ "M36": "Bluetooth Not Recognized",
+ "M37": "USB Device Not Detected",
+ "M38": "USB Port Has Insufficient Power",
+ "M39": "Boots To 3 Beeps-Memory not recog",
+ "M85": "Unusually Hot - Overheat",
+ "M90": "Liquid Spill/LSI Tripped",
+ "M99": "Un-Categorized Symptom",
+ "Z03": "MB Pro NVIDIA Issue",
+ "Z04": "MB Pro NVIDIA Issue (Multiple Issues)",
+ "Z17": "ATI 2600 XT-No Video",
+ "Z18": "ATI 2600 XT-No Video/multi-issue",
+ "Z19": "ATI 2600 XT-Distorted Video",
+ "Z20": "ATI 2600 XT-Distorted Video/multi-issue",
+ "Z33": "MBPRO 15 Kernel Panic",
+ "Z34": "MBPRO 15 Kernel Panic (multi-issue)"
+ },
+ "3": {
+ "J01": "Optical Drive Won't Accept Optical Media",
+ "J02": "Optical Drive Won't Eject Optical Media",
+ "J03": "Optical Media Read/Write Data Error",
+ "J04": "Optical Drive Noisy",
+ "J05": "Optical Drive Physical Damage",
+ "J06": "Optical Video Problems",
+ "J07": "Optical Drive Not Performing To Spec",
+ "J08": "Firmware Issues",
+ "J09": "Optical Drive Not Recognized",
+ "H01": "Hard Drive Not Recognized/Mount",
+ "H02": "Hard Drive Can't Boot",
+ "H03": "Hard Drive Read/Write Problem",
+ "H04": "Drive - Pins/Connector bent/broken",
+ "H05": "Hard Drive Bad Sector/Defective",
+ "H06": "Hard Drive Operational But Noisy",
+ "H07": "Hard Drive Formatting Issues",
+ "H08": "Hard Drive Firmware Issues",
+ "H90": "Liquid Spill/LSI Tripped",
+ "H99": "Un-Categorized Symptom",
+ "Z29": "iMac (Mid 2011) Hard Drive Program",
+ "Z30": "iMac (Mid 2011) Hard Drive Program (multiple issues)"
+ },
+ "9": {
+ "N01": "No Power/Dead Unit",
+ "N02": "TimeCapsule - Internal HDD Not Mounting/Seen",
+ "N03": "Overheating/Fan in Full Speed",
+ "N04": "No/Poor WiFi Signal",
+ "N05": "Backup Issues",
+ "N06": "Can't Configure or Upgrade Firmware",
+ "N07": "Amber LED Flashes",
+ "N08": "USB Connection Issue/Ext USB Devices",
+ "N09": "Random Disconnect/Network Connection Issues",
+ "N10": "Wireless Distribution Setup Issue",
+ "N11": "Audio Issue",
+ "N13": "Kernel Panic/Freeze",
+ "N14": "Performance Issue/Slow Connection",
+ "N15": "Bluetooth Issue",
+ "N16": "Modem - Defective",
+ "N17": "Mechanical Damage/Cosmetic Issues",
+ "N18": "Airport Card - Not Recognized",
+ "N19": "Can't Connect",
+ "N20": "Firmware Update/Restore Issue",
+ "N21": "Cosmetic Issue",
+ "N85": "Unusually Hot - Overheat",
+ "N90": "Liquid Spill/LSI Tripped",
+ "N99": "Un-Categorized Symptom",
+ "Z13": "Time Capsule Power Supply",
+ "Z14": "TC PS Multiple Issues"
+ },
+ "8": {
+ "T01": "No Power/Dead Unit",
+ "T02": "AppleTV - No Video Output",
+ "T03": "AppleTV - Distorted Video",
+ "T04": "AppleTV - No/Poor Wireless Signal",
+ "T05": "AppleTV - Won't Sync",
+ "T06": "AppleTV - No Audio",
+ "T07": "AppleTV - No Audio in HDMI",
+ "T08": "Won't Boot Up",
+ "T09": "System Hang/Freeze Up",
+ "T10": "Distorted or Cracking Audio",
+ "T11": "Unusually Hot - Overheat",
+ "T13": "Mechanical/Cosmetic Issue",
+ "T14": "Ethernet Connectivity Issue",
+ "T15": "Wireless (Wi-Fi) Connectivity Issue",
+ "T16": "Cosmetic Issue",
+ "T90": "Liquid Spill/LSI Tripped",
+ "T99": "Un-Categorized Symptom"
+ },
+ "4": {
+ "K01": "Specific Key(s) Do Not Work",
+ "K02": "No Mouse/Trackpad Response",
+ "K03": "Built-In Keyboard Locks Up",
+ "K04": "Wrong Keyboard Language",
+ "K05": "Sticky Keys",
+ "K06": "Defective Mouse Jogball",
+ "K07": "Wireless Input Device - Can't Pair",
+ "K08": "Wireless Input Device - Lost Connection",
+ "K09": "Wireless Keyboard - No Green LED/No Power",
+ "K10": "Built-In Keyboard - No/Dim Backlight",
+ "K11": "Built-In Keyboard - Not Recognized",
+ "K12": "Trackpad Cursor Not Tracking Properly",
+ "K13": "Trackpad Click Not Recognized",
+ "K14": "Mouse Clicking Issue",
+ "K15": "Device Not Recognized",
+ "K16": "Mechanical/Physical Damage",
+ "K17": "Key Caps - Wrong/Missing/Fall Off",
+ "K18": "Touch/Multi-Touch Gesture Issue",
+ "K19": "Power Button Issue",
+ "K20": "Power Issue, Not due to Power Button",
+ "K21": "Cosmetic Issue",
+ "K22": "Port Functionality Issue",
+ "K23": "Trackpad Cursor Not Responding",
+ "K24": "Trackpad Requires High Click Force",
+ "K25": "Trackpad Click Oversensitive",
+ "K26": "Mouse Issue",
+ "K27": "Key(s) Missing/Falling Off",
+ "K28": "Backlight Uneven Across Keyboard",
+ "K90": "Liquid Spill/LSI Tripped",
+ "K99": "Un-Categorized Symptom",
+ "Z07": "MB Top Case Cracking",
+ "Z08": "MB Top Case Cracking (Multiple Issues)"
+ },
+ "2": {
+ "L01": "No Power/Power Light Issue",
+ "L02": "Incorrect Colors Or Tinting",
+ "L03": "Has Power/Blank/No Video",
+ "L04": "Distorted/Blurred/Non-Focus Video",
+ "L05": "Vertical/Horizontal Lines",
+ "L06": "Full Screen Flicker/Flash",
+ "L07": "Can't Control Brightness",
+ "L09": "No Backlight/Has Video",
+ "L10": "Can't Change Resolution",
+ "L11": "Built In Audio Device Problem",
+ "L14": "Connector/Port/Cable Issue",
+ "L15": "Sleep Function Not Working",
+ "L16": "Wireless Function Not Working",
+ "L17": "Camera Image/Detect Issue",
+ "L18": "Mechanical/Physical Damages",
+ "L19": "Cosmetic Defects",
+ "L20": "Dead Pixels/Foreign Material",
+ "L21": "Bad Spots (Mura)",
+ "L22": "Wake Function Issues",
+ "L23": "Bluetooth Function Not Working",
+ "L24": "Clamshell Misalignment",
+ "L25": "Image Sticking/Ghost",
+ "L26": "Horizontal Lines Or Bands",
+ "L27": "Vertical Lines Or Bands",
+ "L90": "Liquid Spill/LSI Tripped",
+ "L99": "Un-Categorized Symptom",
+ "Z09": "MBAir Hinge Cracking",
+ "Z10": "MBAir Hinge Cracking (Multiple Issues)",
+ "Z35": "LCD Contamination"
+ },
+ "6": {
+ "P01": "No Power/Dead Unit",
+ "P02": "PSupply Causes Unexpected Reset/Shutdown",
+ "P03": "No LED/LED Indicated Errors",
+ "P04": "Noise/Hum/Vibration",
+ "P05": "Audio Alarm/Prefailure Notice",
+ "P06": "Power Supply - Fan Not Working/Noisy",
+ "P07": "Wrong Voltage Selector",
+ "P08": "Burnt Smell/Odor",
+ "P09": "Battery Runtime Too Short, Fails Diag",
+ "P10": "Battery Won't Charge At All",
+ "P11": "Battery - Not Recognized",
+ "P12": "Battery Recognized-Won't Run Unit",
+ "P13": "Battery - Leakage/Swollen",
+ "P14": "Adapter - Won't Run on AC alone",
+ "P15": "Adapter Pins Stuck/Broken/Burnt",
+ "P16": "Mechanical - Connector/Cable/Duckhead Damaged",
+ "P17": "Unusually Hot - Overheat",
+ "P18": "Out-of-Warranty Battery Replacement",
+ "P19": "Battery Diagnostic Reported Failure",
+ "P21": "Cosmetic Issue",
+ "P22": "Battery Runtime Too Short, Passes Diag",
+ "P23": "Adapter No Power/Not Damaged",
+ "P90": "Liquid Spill/LSI Tripped",
+ "P99": "Un-Categorized Symptom",
+ "Z25": "Battery single part repair",
+ "Z26": "Battery multi-part repair"
+ },
+ "1": {
+ "X01": "Memory Caused Kernel Panic",
+ "X02": "Memory Caused No Boot",
+ "X03": "Cables - Defective",
+ "X04": "Remote - Inoperable",
+ "X05": "Remote - Battery Life Too Short",
+ "X06": "Memory Module (RAM) - Issues",
+ "X08": "Internal Speaker - No Audio",
+ "X09": "Internal Speaker - Distorted Audio/Sound",
+ "X10": "Thermal Module Defective",
+ "X12": "Enclosure - Defective Latch/Hinge",
+ "X13": "Enclosure - Mechanical/Cosmetic Damaged",
+ "X14": "Enclosure - Reset/Power Button Stuck",
+ "X15": "Enclosure - Wobble/Uneven",
+ "X17": "Remote - Specific Button Not Working",
+ "X19": "Microphone - Defective",
+ "X20": "Camera - Video/Image Distortion",
+ "X21": "Camera - No Video",
+ "X22": "Fan Dead",
+ "X23": "Fan Sound Abnormal (tick, whine, grind)",
+ "X24": "Interface Card/Cage Issue",
+ "X26": "Damaged Smart Cable",
+ "X27": "Thunderbolt Firmware Update",
+ "X90": "Liquid Spill/LSI Tripped",
+ "X99": "Un-Categorized Symptom",
+ "Z21": "Bottom Case Delamination",
+ "Z22": "Bottom Case Delamination multiple issues"
+ }
+ }
+}