diff options
Diffstat (limited to 'comptia.json')
| -rw-r--r-- | comptia.json | 308 |
1 files changed, 308 insertions, 0 deletions
diff --git a/comptia.json b/comptia.json new file mode 100644 index 0000000..5be4101 --- /dev/null +++ b/comptia.json @@ -0,0 +1,308 @@ +{ + "modifiers": { + "A": "Not Applicable", + "B": "Continuous", + "C": "Intermittent", + "D": "Fails After Warm Up", + "E": "Environmental", + "F": "Configuration: Peripheral", + "G": "Damaged" + }, + "symptoms": { + "E": { + "E01": "Repairable accidental damage (OOW) - Customer Satisfaction codes", + "E02": "Controls not responding (wheel-button-touch screen)", + "E03": "Any Battery issue", + "E04": "Any Display issue", + "E05": "Input Output issue (audio-video-USB-WiFi)", + "E06": "Alert messages appearing on screen or computer", + "E07": "Will not boot-dead-no power-unusually hot", + "E08": "Fails Service diagnostics", + "E09": "Issue with accessories" + }, + "B": { + "B01": "Liquid or Corrosion Damage", + "B03": "Any Battery issue", + "B06": "Alert message on screen or computer", + "B07": "No Power-will not boot-unusually warm", + "B08": "No Service - dropped calls", + "B0A": "Any Camera issue", + "B0B": "Any audio issue", + "B0C": "Connectivity (Web-GPS-WiFi-BT)", + "B0D": "Display or image issue", + "B0E": "Multi-touch control", + "B0F": "Button or switch issues", + "B0G": "Enclosure issue", + "B0H": "Sensors (Accelerometer, ALS, Proximity)", + "B0J": "Wired Connection (iTunes or accessory)", + "B0K": "SIM Issue", + "B0L": "Unstable device (resets-crashes-frozen)" + }, + "F": { + "F0A": "LCI - Liquid Contamination Indicator On", + "F0B": "Oxidation/Corrosion - No LCI Activated", + "F1A": "Physical Damege - Enclosure", + "F1B": "Physical Damege - LCD/Display", + "F1C": "Engraving Issue", + "F2A": "Controls Not Responding (button-switch)", + "F2B": "Touch/Multi-Touch Control Issues", + "F2C": "Sensor - Accelerometer, ALS, Gyro, HE Issue", + "F3A": "Battery Issue", + "F4A": "Display issue", + "F5A": "Connectivity - USB", + "F5B": "Cellular Data Issue", + "F5D": "Input Issue - Audio/Video", + "F5E": "Output Issue - Audio/Video", + "F5F": "Camera Issue", + "F5G": "Connectivity - Wifi Issue", + "F5H": "Connectivity - Bluetooth Issue", + "F6A": "Alert Messages On Screen or Computer", + "F7A": "Will Not Boot-Dead-No Power", + "F7B": "Unusually Hot", + "F8A": "Fails Functional Test", + "F9A": "Issue With Accessory" + }, + "5": { + "M01": "No Power/No Light", + "M02": "Has Power/Light But Will Not Boot", + "M03": "Caused No Video", + "M04": "Caused Video Distortion", + "M05": "Hang/Freeze Up", + "M06": "Kernel Panic-Restart Required Message", + "M07": "Memory Errors/Not Recognized", + "M08": "Random Shutdown w/Reset During Use", + "M09": "Caused Audio Issue", + "M10": "Ethernet Port/Device Issue", + "M11": "Airport/Bluetooth", + "M12": "Firewire Port/Device Issues", + "M13": "Caused Camera Issue", + "M14": "Modem Issues", + "M15": "USB Port/Device Issues (Not Power)", + "M16": "Caused Keyboard/Trackpad Issue", + "M17": "I/O Expansion Slot", + "M18": "Caused Fan/Thermal Issue", + "M19": "Cannot Detect Hard/Optical Drive", + "M20": "Does Not Detect/Charge Battery", + "M21": "Won't Detect Working Power Adapter", + "M22": "Sleep/Wake Issue", + "M23": "Sensors Test Failed", + "M24": "Connectors - Broken/Damaged", + "M25": "No Backlight/Has Boot Image", + "M26": "No Video to External Video", + "M27": "SD Card Issue", + "M28": "HDMI Issue", + "M29": "Caused Whole Screen Flicker", + "M30": "No Power/No Adapter LED", + "M31": "Video Distortion On External Display", + "M32": "Thunderbolt Display Functionality Issue", + "M33": "Thunderbolt Port Inoperative", + "M34": "Thunderbolt not passing enough power", + "M35": "Airport Not Recognized", + "M36": "Bluetooth Not Recognized", + "M37": "USB Device Not Detected", + "M38": "USB Port Has Insufficient Power", + "M39": "Boots To 3 Beeps-Memory not recog", + "M85": "Unusually Hot - Overheat", + "M90": "Liquid Spill/LSI Tripped", + "M99": "Un-Categorized Symptom", + "Z03": "MB Pro NVIDIA Issue", + "Z04": "MB Pro NVIDIA Issue (Multiple Issues)", + "Z17": "ATI 2600 XT-No Video", + "Z18": "ATI 2600 XT-No Video/multi-issue", + "Z19": "ATI 2600 XT-Distorted Video", + "Z20": "ATI 2600 XT-Distorted Video/multi-issue", + "Z33": "MBPRO 15 Kernel Panic", + "Z34": "MBPRO 15 Kernel Panic (multi-issue)" + }, + "3": { + "J01": "Optical Drive Won't Accept Optical Media", + "J02": "Optical Drive Won't Eject Optical Media", + "J03": "Optical Media Read/Write Data Error", + "J04": "Optical Drive Noisy", + "J05": "Optical Drive Physical Damage", + "J06": "Optical Video Problems", + "J07": "Optical Drive Not Performing To Spec", + "J08": "Firmware Issues", + "J09": "Optical Drive Not Recognized", + "H01": "Hard Drive Not Recognized/Mount", + "H02": "Hard Drive Can't Boot", + "H03": "Hard Drive Read/Write Problem", + "H04": "Drive - Pins/Connector bent/broken", + "H05": "Hard Drive Bad Sector/Defective", + "H06": "Hard Drive Operational But Noisy", + "H07": "Hard Drive Formatting Issues", + "H08": "Hard Drive Firmware Issues", + "H90": "Liquid Spill/LSI Tripped", + "H99": "Un-Categorized Symptom", + "Z29": "iMac (Mid 2011) Hard Drive Program", + "Z30": "iMac (Mid 2011) Hard Drive Program (multiple issues)" + }, + "9": { + "N01": "No Power/Dead Unit", + "N02": "TimeCapsule - Internal HDD Not Mounting/Seen", + "N03": "Overheating/Fan in Full Speed", + "N04": "No/Poor WiFi Signal", + "N05": "Backup Issues", + "N06": "Can't Configure or Upgrade Firmware", + "N07": "Amber LED Flashes", + "N08": "USB Connection Issue/Ext USB Devices", + "N09": "Random Disconnect/Network Connection Issues", + "N10": "Wireless Distribution Setup Issue", + "N11": "Audio Issue", + "N13": "Kernel Panic/Freeze", + "N14": "Performance Issue/Slow Connection", + "N15": "Bluetooth Issue", + "N16": "Modem - Defective", + "N17": "Mechanical Damage/Cosmetic Issues", + "N18": "Airport Card - Not Recognized", + "N19": "Can't Connect", + "N20": "Firmware Update/Restore Issue", + "N21": "Cosmetic Issue", + "N85": "Unusually Hot - Overheat", + "N90": "Liquid Spill/LSI Tripped", + "N99": "Un-Categorized Symptom", + "Z13": "Time Capsule Power Supply", + "Z14": "TC PS Multiple Issues" + }, + "8": { + "T01": "No Power/Dead Unit", + "T02": "AppleTV - No Video Output", + "T03": "AppleTV - Distorted Video", + "T04": "AppleTV - No/Poor Wireless Signal", + "T05": "AppleTV - Won't Sync", + "T06": "AppleTV - No Audio", + "T07": "AppleTV - No Audio in HDMI", + "T08": "Won't Boot Up", + "T09": "System Hang/Freeze Up", + "T10": "Distorted or Cracking Audio", + "T11": "Unusually Hot - Overheat", + "T13": "Mechanical/Cosmetic Issue", + "T14": "Ethernet Connectivity Issue", + "T15": "Wireless (Wi-Fi) Connectivity Issue", + "T16": "Cosmetic Issue", + "T90": "Liquid Spill/LSI Tripped", + "T99": "Un-Categorized Symptom" + }, + "4": { + "K01": "Specific Key(s) Do Not Work", + "K02": "No Mouse/Trackpad Response", + "K03": "Built-In Keyboard Locks Up", + "K04": "Wrong Keyboard Language", + "K05": "Sticky Keys", + "K06": "Defective Mouse Jogball", + "K07": "Wireless Input Device - Can't Pair", + "K08": "Wireless Input Device - Lost Connection", + "K09": "Wireless Keyboard - No Green LED/No Power", + "K10": "Built-In Keyboard - No/Dim Backlight", + "K11": "Built-In Keyboard - Not Recognized", + "K12": "Trackpad Cursor Not Tracking Properly", + "K13": "Trackpad Click Not Recognized", + "K14": "Mouse Clicking Issue", + "K15": "Device Not Recognized", + "K16": "Mechanical/Physical Damage", + "K17": "Key Caps - Wrong/Missing/Fall Off", + "K18": "Touch/Multi-Touch Gesture Issue", + "K19": "Power Button Issue", + "K20": "Power Issue, Not due to Power Button", + "K21": "Cosmetic Issue", + "K22": "Port Functionality Issue", + "K23": "Trackpad Cursor Not Responding", + "K24": "Trackpad Requires High Click Force", + "K25": "Trackpad Click Oversensitive", + "K26": "Mouse Issue", + "K27": "Key(s) Missing/Falling Off", + "K28": "Backlight Uneven Across Keyboard", + "K90": "Liquid Spill/LSI Tripped", + "K99": "Un-Categorized Symptom", + "Z07": "MB Top Case Cracking", + "Z08": "MB Top Case Cracking (Multiple Issues)" + }, + "2": { + "L01": "No Power/Power Light Issue", + "L02": "Incorrect Colors Or Tinting", + "L03": "Has Power/Blank/No Video", + "L04": "Distorted/Blurred/Non-Focus Video", + "L05": "Vertical/Horizontal Lines", + "L06": "Full Screen Flicker/Flash", + "L07": "Can't Control Brightness", + "L09": "No Backlight/Has Video", + "L10": "Can't Change Resolution", + "L11": "Built In Audio Device Problem", + "L14": "Connector/Port/Cable Issue", + "L15": "Sleep Function Not Working", + "L16": "Wireless Function Not Working", + "L17": "Camera Image/Detect Issue", + "L18": "Mechanical/Physical Damages", + "L19": "Cosmetic Defects", + "L20": "Dead Pixels/Foreign Material", + "L21": "Bad Spots (Mura)", + "L22": "Wake Function Issues", + "L23": "Bluetooth Function Not Working", + "L24": "Clamshell Misalignment", + "L25": "Image Sticking/Ghost", + "L26": "Horizontal Lines Or Bands", + "L27": "Vertical Lines Or Bands", + "L90": "Liquid Spill/LSI Tripped", + "L99": "Un-Categorized Symptom", + "Z09": "MBAir Hinge Cracking", + "Z10": "MBAir Hinge Cracking (Multiple Issues)", + "Z35": "LCD Contamination" + }, + "6": { + "P01": "No Power/Dead Unit", + "P02": "PSupply Causes Unexpected Reset/Shutdown", + "P03": "No LED/LED Indicated Errors", + "P04": "Noise/Hum/Vibration", + "P05": "Audio Alarm/Prefailure Notice", + "P06": "Power Supply - Fan Not Working/Noisy", + "P07": "Wrong Voltage Selector", + "P08": "Burnt Smell/Odor", + "P09": "Battery Runtime Too Short, Fails Diag", + "P10": "Battery Won't Charge At All", + "P11": "Battery - Not Recognized", + "P12": "Battery Recognized-Won't Run Unit", + "P13": "Battery - Leakage/Swollen", + "P14": "Adapter - Won't Run on AC alone", + "P15": "Adapter Pins Stuck/Broken/Burnt", + "P16": "Mechanical - Connector/Cable/Duckhead Damaged", + "P17": "Unusually Hot - Overheat", + "P18": "Out-of-Warranty Battery Replacement", + "P19": "Battery Diagnostic Reported Failure", + "P21": "Cosmetic Issue", + "P22": "Battery Runtime Too Short, Passes Diag", + "P23": "Adapter No Power/Not Damaged", + "P90": "Liquid Spill/LSI Tripped", + "P99": "Un-Categorized Symptom", + "Z25": "Battery single part repair", + "Z26": "Battery multi-part repair" + }, + "1": { + "X01": "Memory Caused Kernel Panic", + "X02": "Memory Caused No Boot", + "X03": "Cables - Defective", + "X04": "Remote - Inoperable", + "X05": "Remote - Battery Life Too Short", + "X06": "Memory Module (RAM) - Issues", + "X08": "Internal Speaker - No Audio", + "X09": "Internal Speaker - Distorted Audio/Sound", + "X10": "Thermal Module Defective", + "X12": "Enclosure - Defective Latch/Hinge", + "X13": "Enclosure - Mechanical/Cosmetic Damaged", + "X14": "Enclosure - Reset/Power Button Stuck", + "X15": "Enclosure - Wobble/Uneven", + "X17": "Remote - Specific Button Not Working", + "X19": "Microphone - Defective", + "X20": "Camera - Video/Image Distortion", + "X21": "Camera - No Video", + "X22": "Fan Dead", + "X23": "Fan Sound Abnormal (tick, whine, grind)", + "X24": "Interface Card/Cage Issue", + "X26": "Damaged Smart Cable", + "X27": "Thunderbolt Firmware Update", + "X90": "Liquid Spill/LSI Tripped", + "X99": "Un-Categorized Symptom", + "Z21": "Bottom Case Delamination", + "Z22": "Bottom Case Delamination multiple issues" + } + } +} |