diff options
| -rw-r--r-- | gsxws/escalations.py | 73 | ||||
| -rw-r--r-- | tests/test_gsxws.py | 53 |
2 files changed, 113 insertions, 13 deletions
diff --git a/gsxws/escalations.py b/gsxws/escalations.py index 2bf56e1..fa82a7a 100644 --- a/gsxws/escalations.py +++ b/gsxws/escalations.py @@ -1,23 +1,84 @@ # -*- coding: utf-8 -*- +import os.path from core import GsxObject +from lookups import Lookup + +STATUS_OPEN = 'O' +STATUS_CLOSED = 'C' +STATUS_ESCALATED = 'E' + +STATUSES = ( + (STATUS_OPEN, 'Open'), + (STATUS_CLOSED, 'Closed'), + (STATUS_ESCALATED, 'Escalated'), +) + +CONTEXTS = ( + 'Serial Number', + 'Alternate Device Id', + 'Dispatch Id', + 'SRO Number', + 'Invoice Number', + 'Order Number', + 'SSO number', + 'Part Number', + 'EEE Code', + 'Tracking Number', + 'Module Serial Number', + 'Escalation Id', +) + +ISSUE_TYPES = ( + ('AMQ', 'Account Management Question'), + ('UQ', 'Account Management Question'), + ('OSI', 'Order Status Issue'), + ('PRI', 'Part Return Issue'), + ('PPOR', 'Problem Placing Order/Repair'), + ('PUR', 'Problem Updating Repair'), + ('SCI', 'Shipping Carrier Issue'), + ('SES', 'Service Excellence Scoring'), + ('ARF', 'Apple Retail Feedback'), + ('DF', 'Depot Feedback'), + ('FS', 'GSX Feedback/Suggestion'), + ('WS', 'GSX Web Services (API)'), + ('SEPI', 'Service Excellence Program Information'), + ('TTI', 'Technical or Troubleshooting Issue'), + ('DTA', 'Diagnostic Tool Assistance'), + ('BIQ', 'Billing or Invoice Question'), + ('SESC', 'Safety Issue'), +) + + +class FileAttachment(GsxObject): + def __init__(self, fp): + super(FileAttachment, self).__init__() + self.fileName = os.path.basename(fp) + self.fileData = open(fp, 'r') class Escalation(GsxObject): + _namespace = 'asp:' + def create(self): """ The Create General Escalation API allows users to create a general escalation in GSX. The API was earlier known as GSX Help. """ - dt = self._make_type("ns1:createGenEscRequestType") - dt.escalationRequest = self.data - return self.submit("CreateGeneralEscalation", dt, "escalationConfirmation") + return self._submit("escalationRequest", "CreateGeneralEscalation", + "escalationConfirmation") def update(self): """ The Update General Escalation API allows Depot users to update a general escalation in GSX. """ - dt = self._make_type("ns1:updateGeneralEscRequestType") - dt.escalationRequest = self.data - return self.submit("UpdateGeneralEscalation", dt, "escalationConfirmation") + return self._submit("escalationRequest", "UpdateGeneralEscalation", + "escalationConfirmation") + + def lookup(self): + """ + The General Escalation Details Lookup API allows to fetch details + of a general escalation created by AASP or a carrier. + """ + return Lookup(escalationId=self.escalationId).lookup("GeneralEscalationDetailsLookup") diff --git a/tests/test_gsxws.py b/tests/test_gsxws.py index c24217c..efc830e 100644 --- a/tests/test_gsxws.py +++ b/tests/test_gsxws.py @@ -4,8 +4,43 @@ import logging from datetime import date from unittest import main, skip, TestCase -from gsxws import repairs from gsxws.objectify import parse +from gsxws import repairs, escalations + + +class TestEscalationFunctions(TestCase): + def setUp(self): + from gsxws.core import connect + logging.basicConfig(level=logging.DEBUG) + connect('', '', '', 'it') + esc = escalations.Escalation() + esc.shipTo = '' + esc.issueTypeCode = 'WS' + esc.notes = 'This is a test' + self.escalation = esc.create() + + def test_create_general_escalation(self): + self.assertTrue(self.escalation.escalationId) + + def test_update_general_escalation(self): + esc = escalations.Escalation() + esc.escalationId = self.escalation.escalationId + esc.status = escalations.STATUS_CLOSED + result = esc.update() + self.assertEqual(result.updateStatus, 'SUCCESS') + + def test_attach_general_escalation(self): + esc = escalations.Escalation() + esc.escalationId = self.escalation.escalationId + esc.attachment = escalations.FileAttachment('/tmp/logo.png') + result = esc.update() + self.assertEqual(result.updateStatus, 'SUCCESS') + + def test_lookup_general_escalation(self): + esc = escalations.Escalation() + esc.escalationId = self.escalation.escalationId + result = esc.lookup() + self.assertEqual(result.escalationType, 'GSX Help') class TestRepairFunctions(TestCase): @@ -18,8 +53,8 @@ class TestRepairFunctions(TestCase): rep.serialNumber = '' rep.unitReceivedDate = '08/12/2013' rep.unitReceivedTime = '11:00 am' - rep.shipTo = '677592' - rep.poNumber = '677592' + rep.shipTo = '' + rep.poNumber = '' rep.symptom = 'test' rep.diagnosis = 'test' customer = repairs.Customer(emailAddress='test@example.com') @@ -40,7 +75,8 @@ class TestRepairFunctions(TestCase): class TestWarrantyFunctions(TestCase): def setUp(self): - self.data = parse('tests/fixtures/warranty_status.xml', 'warrantyDetailInfo') + self.data = parse('tests/fixtures/warranty_status.xml', + 'warrantyDetailInfo') def test_purchase_date(self): self.assertIsInstance(self.data.estimatedPurchaseDate, date) @@ -58,7 +94,8 @@ class TestWarrantyFunctions(TestCase): class TestActivation(TestCase): def setUp(self): - self.data = parse('tests/fixtures/ios_activation.xml', 'activationDetailsInfo') + self.data = parse('tests/fixtures/ios_activation.xml', + 'activationDetailsInfo') def test_unlock_date(self): self.assertIsInstance(self.data.unlockDate, date) @@ -74,7 +111,8 @@ class TestActivation(TestCase): class TestPartsLookup(TestCase): def setUp(self): - self.data = parse('tests/fixtures/parts_lookup.xml', 'PartsLookupResponse') + self.data = parse('tests/fixtures/parts_lookup.xml', + 'PartsLookupResponse') self.part = self.data.parts[0] def test_parts(self): @@ -96,7 +134,8 @@ class TestPartsLookup(TestCase): class TestOnsiteDispatchDetail(TestCase): def setUp(self): - self.data = parse('tests/fixtures/onsite_dispatch_detail.xml', 'onsiteDispatchDetails') + self.data = parse('tests/fixtures/onsite_dispatch_detail.xml', + 'onsiteDispatchDetails') def test_details(self): self.assertEqual(self.data.dispatchId, 'G101260028') |