From f077badf3163fc36c111dc45fe8d7d6f57d8712a Mon Sep 17 00:00:00 2001
From: Filipp Lepalaan <f@230.to>
Date: Fri, 8 Nov 2013 09:31:01 +0200
Subject: Merged motor and checkin

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 apps/checkin/README.rst | 103 ++++++++++++++++++++++++++++++++++++++++++++++++
 1 file changed, 103 insertions(+)
 create mode 100644 apps/checkin/README.rst

(limited to 'apps/checkin/README.rst')

diff --git a/apps/checkin/README.rst b/apps/checkin/README.rst
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+Introduction
+============
+Servo Checkin is a tool for checking in Apple hardware for service. It's designed for consumers, business customers and service providers. Should work on both desktop and mobile devices. The service will be a free public service for consumers to manage their Apple hardware and a paid service for Service Providers (SP) who can:
+- Link to the service from their homepage
+- Use the service at their stores as a self-service system
+
+Business customers should be able to check in their service cases with a certain SP as well as receive updates and give feedback on a case.
+
+Each "instance" is always tied to a specific SP. The customer always starts withs https://checkin.servoapp.com/$sp
+
+
+Features
+========
+Customers should be able to:
+- Create an account and manage their Apple hardware
+- Check in a device for service without creating an account
+- Check the status of their current service cases (if they've created an account)
+
+
+Managing hardware
+=================
+- Customers should be able to check the warranty of their device.
+- Upload purchase receipts and other relevant documents. Mark a device as stolen (?).
+- Check part prices (with proper service provider backend)
+- Check the specs of the machine (what type of RAM, supported OS, etc)
+- See current repair extension programs for the device
+
+
+Creating a Service Case
+=======================
+- Choose language
+- Enter serial number
+- Enter problem description
+- Enter username and password
+- Enter whether data backup is necessary
+- Enter maximum price for repair (if OOW)
+- Troubleshooting
+
+
+During service
+==============
+- Customers should be able to check the status of the repair
+- See the latest reported notes by the technician
+- See the totall cost of the repair
+- Authorize or decline a cost estimate
+
+
+After service
+=============
+- Customers should be able to give feedback on the case
+- Rate the case (1-5 on speed, professionalism... check CSAT)
+- Overall time to repair completion
+- Professionalism of the service location employees
+- Quality of the repair and condition of the repaired product
+- Timeliness of updates provided, especially if the repair is delayed
+- Follow-up? (somehow checking that the problem is really gone?)
+
+
+Troubleshooting
+===============
+- Help the customer describe the problem
+- Help the service provider get the information they need
+- Admin-configurable (question: choices)
+- Creates a "story"
+
+
+Backends
+========
+Servo Checkin should be a separate product from Servo. This would allow:
+- providing a public service for customers to manage their Apple hardware
+- sell the system separately to service providers who don't need/want Servo
+
+Checkin should have 3 possible backend choices:
+- Email (just dump all the entered text into an email)
+- HTTP post (JSON, authenticated)
+- Servo
+
+
+The Servo backend
+=================
+- Associate the customer with a Servo customer with their email address (?)
+- Create the Service Order
+- Add the customer's notes (by the API user)
+- Update the service order with input from the customer duing the repair
+- The customer can print the work confirmation
+- The Service Provider gets a custom URL (http://checkin.servoapp.com/provider)
+
+
+The Implementation
+==================
+- Django app
+- PostgreSQL
+- south
+- Use as many generic class-based views as possible
+- Bootstrap 3
+- warranty checkup through py-gsxws
+- Desktop, phone, tablet
+
+
+Checkin Admin
+=============
+- Create AASP accounts (backend, urls, etc)
+- Show some customer stats? (no. of logins...)
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