author comments isUsingConstrainedLayout keywords mindMap associations endArrow 1 endNodeID B9D3B1E4-B44D-4A49-87CC-852937542677 startArrow 0 startNodeID 2CFCCC66-C66B-44BB-85B1-88EE7CDCC9C0 strokeColor {0.000, 0.500, 1.000, 1.000} strokeStyle 1 strokeWidth 1 wayPointOffset {-96.6797, 157.84} color {1.000, 1.000, 1.000, 1.000} mainNodes contentAlignment 1 fillColor {1.000, 1.000, 1.000, 1.000} isDecreasingBranchThickness isDrawingFill isLeftAligned location {-296.22585227272691, -190.51065340909088} nodeID C199C0FB-BE46-4F21-919A-D1760AC07432 strokeColor {0.500, 0.500, 0.500, 1.000} strokeStyle 0 strokeWidth 2 subnodes contentAlignment 1 fillColor {1.000, 1.000, 1.000, 1.000} isDecreasingBranchThickness isDrawingFill isLeftAligned location {-31.132102272726911, -426.63174715909088} nodeID DB60DB17-ABB4-41F1-A5E8-2AE2E9EDB286 strokeColor {0.467, 0.000, 0.851, 1.000} strokeStyle 0 strokeWidth 6 subnodes contentAlignment 1 fillColor {1.000, 1.000, 1.000, 1.000} isDecreasingBranchThickness isDrawingFill isLeftAligned location {130.92968750000034, -637.74325284090924} nodeID 55AA61F0-0A63-44FB-900D-1587F471E3B9 strokeColor {0.467, 0.000, 0.851, 1.000} strokeStyle 0 strokeWidth 5 subnodes contentAlignment 1 fillColor {1.000, 1.000, 1.000, 1.000} isDecreasingBranchThickness isDrawingFill isLeftAligned location {242.92968750000034, -765.74325284090924} nodeID 0AEE735E-431C-427E-9C71-1A79BD2E5FFC strokeColor {0.467, 0.000, 0.851, 1.000} strokeStyle 0 strokeWidth 4 subnodes title constrainedWidth 300 htmlText <p style='color: rgba(0, 0, 0, 1.000000); font: 14px "Helvetica Neue"; -cocoa-font-postscriptname: "HelveticaNeue"; '>first name</p> shrinkToFitContent 1 text {\rtf1\ansi\ansicpg1252\cocoartf1265 {\fonttbl\f0\fnil\fcharset0 HelveticaNeue;} {\colortbl;\red255\green255\blue255;\red0\green0\blue0;} \pard\tx560\tx1120\tx1680\tx2240\tx2800\tx3360\tx3920\tx4480\tx5040\tx5600\tx6160\tx6720\pardirnatural \f0\fs28 \cf2 first name} contentAlignment 1 fillColor {1.000, 1.000, 1.000, 1.000} isDecreasingBranchThickness isDrawingFill isLeftAligned location {242.92968750000034, -733.74325284090924} nodeID 963D451B-1670-44D6-A8C5-E2D476424939 strokeColor {0.467, 0.000, 0.851, 1.000} strokeStyle 0 strokeWidth 4 subnodes title constrainedWidth 300 htmlText <p style='color: rgba(0, 0, 0, 1.000000); font: 14px "Helvetica Neue"; -cocoa-font-postscriptname: "HelveticaNeue"; '>last name</p> shrinkToFitContent 1 text {\rtf1\ansi\ansicpg1252\cocoartf1265 {\fonttbl\f0\fnil\fcharset0 HelveticaNeue;} {\colortbl;\red255\green255\blue255;\red0\green0\blue0;} \pard\tx560\tx1120\tx1680\tx2240\tx2800\tx3360\tx3920\tx4480\tx5040\tx5600\tx6160\tx6720\pardirnatural \f0\fs28 \cf2 last name} contentAlignment 1 fillColor {1.000, 1.000, 1.000, 1.000} isDecreasingBranchThickness isDrawingFill isLeftAligned location {242.92968750000034, -701.74325284090924} nodeID C9938290-7D28-4AF2-A56E-5CB3DFB2B05D strokeColor {0.467, 0.000, 0.851, 1.000} strokeStyle 0 strokeWidth 4 subnodes title constrainedWidth 300 htmlText <p style='color: rgba(0, 0, 0, 1.000000); font: 14px "Helvetica Neue"; -cocoa-font-postscriptname: "HelveticaNeue"; '>company</p> shrinkToFitContent 1 text {\rtf1\ansi\ansicpg1252\cocoartf1265 {\fonttbl\f0\fnil\fcharset0 HelveticaNeue;} {\colortbl;\red255\green255\blue255;\red0\green0\blue0;} \pard\tx560\tx1120\tx1680\tx2240\tx2800\tx3360\tx3920\tx4480\tx5040\tx5600\tx6160\tx6720\pardirnatural \f0\fs28 \cf2 company} contentAlignment 1 fillColor {1.000, 1.000, 1.000, 1.000} isDecreasingBranchThickness isDrawingFill isLeftAligned location {242.92968750000034, -669.74325284090924} nodeID B6BE8DC1-3C39-44B3-AF13-015809F88E27 strokeColor {0.467, 0.000, 0.851, 1.000} strokeStyle 0 strokeWidth 4 subnodes title constrainedWidth 300 htmlText <p style='color: rgba(0, 0, 0, 1.000000); font: 14px "Helvetica Neue"; -cocoa-font-postscriptname: "HelveticaNeue"; '>email</p> shrinkToFitContent 1 text {\rtf1\ansi\ansicpg1252\cocoartf1265 {\fonttbl\f0\fnil\fcharset0 HelveticaNeue;} {\colortbl;\red255\green255\blue255;\red0\green0\blue0;} \pard\tx560\tx1120\tx1680\tx2240\tx2800\tx3360\tx3920\tx4480\tx5040\tx5600\tx6160\tx6720\pardirnatural \f0\fs28 \cf2 email} contentAlignment 1 fillColor {1.000, 1.000, 1.000, 1.000} isDecreasingBranchThickness isDrawingFill isLeftAligned location {242.92968750000034, -637.74325284090924} nodeID F4CB2543-5ACD-4839-B909-BFA27AC5CF26 strokeColor {0.467, 0.000, 0.851, 1.000} strokeStyle 0 strokeWidth 4 subnodes title constrainedWidth 300 htmlText <p style='color: rgba(0, 0, 0, 1.000000); font: 14px "Helvetica Neue"; -cocoa-font-postscriptname: "HelveticaNeue"; '>phone</p> shrinkToFitContent 1 text {\rtf1\ansi\ansicpg1252\cocoartf1265 {\fonttbl\f0\fnil\fcharset0 HelveticaNeue;} {\colortbl;\red255\green255\blue255;\red0\green0\blue0;} \pard\tx560\tx1120\tx1680\tx2240\tx2800\tx3360\tx3920\tx4480\tx5040\tx5600\tx6160\tx6720\pardirnatural \f0\fs28 \cf2 phone} contentAlignment 1 fillColor {1.000, 1.000, 1.000, 1.000} isDecreasingBranchThickness isDrawingFill isLeftAligned location {242.92968750000034, -605.74325284090924} nodeID E2D4CAA1-4EC0-4902-AF2D-CBBBE81F28F5 strokeColor {0.467, 0.000, 0.851, 1.000} strokeStyle 0 strokeWidth 4 subnodes title constrainedWidth 300 htmlText <p style='color: rgba(0, 0, 0, 1.000000); font: 14px "Helvetica Neue"; -cocoa-font-postscriptname: "HelveticaNeue"; '>address</p> shrinkToFitContent 1 text {\rtf1\ansi\ansicpg1252\cocoartf1265 {\fonttbl\f0\fnil\fcharset0 HelveticaNeue;} {\colortbl;\red255\green255\blue255;\red0\green0\blue0;} \pard\tx560\tx1120\tx1680\tx2240\tx2800\tx3360\tx3920\tx4480\tx5040\tx5600\tx6160\tx6720\pardirnatural \f0\fs28 \cf2 address} contentAlignment 1 fillColor {1.000, 1.000, 1.000, 1.000} isDecreasingBranchThickness isDrawingFill isLeftAligned location {242.92968750000034, -573.74325284090924} nodeID 096A67F4-1240-4545-A069-848CD7FE2A35 strokeColor {0.467, 0.000, 0.851, 1.000} strokeStyle 0 strokeWidth 4 subnodes title constrainedWidth 300 htmlText <p style='color: rgba(0, 0, 0, 1.000000); font: 14px "Helvetica Neue"; -cocoa-font-postscriptname: "HelveticaNeue"; '>zip code</p> shrinkToFitContent 1 text {\rtf1\ansi\ansicpg1252\cocoartf1265 {\fonttbl\f0\fnil\fcharset0 HelveticaNeue;} {\colortbl;\red255\green255\blue255;\red0\green0\blue0;} \pard\tx560\tx1120\tx1680\tx2240\tx2800\tx3360\tx3920\tx4480\tx5040\tx5600\tx6160\tx6720\pardirnatural \f0\fs28 \cf2 zip code} contentAlignment 1 fillColor {1.000, 1.000, 1.000, 1.000} isDecreasingBranchThickness isDrawingFill isLeftAligned location {242.92968750000034, -541.74325284090924} nodeID BB7C71F6-C57F-4F7E-9F41-1E09C33077D7 strokeColor {0.467, 0.000, 0.851, 1.000} strokeStyle 0 strokeWidth 4 subnodes title constrainedWidth 300 htmlText <p style='color: rgba(0, 0, 0, 1.000000); font: 14px "Helvetica Neue"; -cocoa-font-postscriptname: "HelveticaNeue"; '>city</p> shrinkToFitContent 1 text {\rtf1\ansi\ansicpg1252\cocoartf1265 {\fonttbl\f0\fnil\fcharset0 HelveticaNeue;} {\colortbl;\red255\green255\blue255;\red0\green0\blue0;} \pard\tx560\tx1120\tx1680\tx2240\tx2800\tx3360\tx3920\tx4480\tx5040\tx5600\tx6160\tx6720\pardirnatural \f0\fs28 \cf2 city} contentAlignment 1 fillColor {1.000, 1.000, 1.000, 1.000} isDecreasingBranchThickness isDrawingFill isLeftAligned location {242.92968750000034, -509.74325284090924} nodeID 00832BCE-D6D2-4C1B-A9B9-4E7B26D0CC4F strokeColor {0.467, 0.000, 0.851, 1.000} strokeStyle 0 strokeWidth 4 subnodes title constrainedWidth 300 htmlText <p style='color: rgba(0, 0, 0, 1.000000); font: 14px "Helvetica Neue"; -cocoa-font-postscriptname: "HelveticaNeue"; '>password</p> shrinkToFitContent 1 text {\rtf1\ansi\ansicpg1252\cocoartf1265 {\fonttbl\f0\fnil\fcharset0 HelveticaNeue;} {\colortbl;\red255\green255\blue255;\red0\green0\blue0;} \pard\tx560\tx1120\tx1680\tx2240\tx2800\tx3360\tx3920\tx4480\tx5040\tx5600\tx6160\tx6720\pardirnatural \f0\fs28 \cf2 password} title constrainedWidth 300 htmlText <p style='color: rgba(0, 0, 0, 1.000000); font: 14px "Helvetica Neue"; -cocoa-font-postscriptname: "HelveticaNeue"; '>fields</p> shrinkToFitContent 1 text {\rtf1\ansi\ansicpg1252\cocoartf1265 {\fonttbl\f0\fnil\fcharset0 HelveticaNeue;} {\colortbl;\red255\green255\blue255;\red0\green0\blue0;} \pard\tx560\tx1120\tx1680\tx2240\tx2800\tx3360\tx3920\tx4480\tx5040\tx5600\tx6160\tx6720\pardirnatural \f0\fs28 \cf2 fields} contentAlignment 1 fillColor {1.000, 1.000, 1.000, 1.000} isDecreasingBranchThickness isDrawingFill isLeftAligned location {99.867897727273089, -378.63174715909088} nodeID B9A64567-58AE-4728-80AB-CB4135511C7B strokeColor {0.467, 0.000, 0.851, 1.000} strokeStyle 0 strokeWidth 5 subnodes contentAlignment 1 fillColor {1.000, 1.000, 1.000, 1.000} isDecreasingBranchThickness isDrawingFill isLeftAligned location {219.86789772727309, -442.63174715909088} nodeID A0411427-08C3-4112-B0E6-FC7DE25E7310 strokeColor {0.467, 0.000, 0.851, 1.000} strokeStyle 0 strokeWidth 4 subnodes title constrainedWidth 300 htmlText <p style='color: rgba(0, 0, 0, 1.000000); font: 14px "Helvetica Neue"; -cocoa-font-postscriptname: "HelveticaNeue"; '>model</p> shrinkToFitContent 1 text {\rtf1\ansi\ansicpg1252\cocoartf1265 {\fonttbl\f0\fnil\fcharset0 HelveticaNeue;} {\colortbl;\red255\green255\blue255;\red0\green0\blue0;} \pard\tx560\tx1120\tx1680\tx2240\tx2800\tx3360\tx3920\tx4480\tx5040\tx5600\tx6160\tx6720\pardirnatural \f0\fs28 \cf2 model} contentAlignment 1 fillColor {1.000, 1.000, 1.000, 1.000} isDecreasingBranchThickness isDrawingFill isLeftAligned location {219.86789772727309, -410.63174715909088} nodeID 59971B68-93AA-41EB-A6D1-B131675137CA strokeColor {0.467, 0.000, 0.851, 1.000} strokeStyle 0 strokeWidth 4 subnodes title constrainedWidth 300 htmlText <p style='color: rgba(0, 0, 0, 1.000000); font: 14px "Helvetica Neue"; -cocoa-font-postscriptname: "HelveticaNeue"; '>configuration</p> shrinkToFitContent 1 text {\rtf1\ansi\ansicpg1252\cocoartf1265 {\fonttbl\f0\fnil\fcharset0 HelveticaNeue;} {\colortbl;\red255\green255\blue255;\red0\green0\blue0;} \pard\tx560\tx1120\tx1680\tx2240\tx2800\tx3360\tx3920\tx4480\tx5040\tx5600\tx6160\tx6720\pardirnatural \f0\fs28 \cf2 configuration} contentAlignment 1 fillColor {1.000, 1.000, 1.000, 1.000} isDecreasingBranchThickness isDrawingFill isLeftAligned location {219.86789772727309, -378.63174715909088} nodeID 44E4FF78-B308-41F7-ABF7-510366694717 strokeColor {0.467, 0.000, 0.851, 1.000} strokeStyle 0 strokeWidth 4 subnodes title constrainedWidth 300 htmlText <p style='color: rgba(0, 0, 0, 1.000000); font: 14px "Helvetica Neue"; -cocoa-font-postscriptname: "HelveticaNeue"; '>pop</p> shrinkToFitContent 1 text {\rtf1\ansi\ansicpg1252\cocoartf1265 {\fonttbl\f0\fnil\fcharset0 HelveticaNeue;} {\colortbl;\red255\green255\blue255;\red0\green0\blue0;} \pard\tx560\tx1120\tx1680\tx2240\tx2800\tx3360\tx3920\tx4480\tx5040\tx5600\tx6160\tx6720\pardirnatural \f0\fs28 \cf2 pop} contentAlignment 1 fillColor {1.000, 1.000, 1.000, 1.000} isDecreasingBranchThickness isDrawingFill isLeftAligned location {219.86789772727309, -346.63174715909088} nodeID 1FF5714A-255B-4063-A7E2-51AF2111499D strokeColor {0.467, 0.000, 0.851, 1.000} strokeStyle 0 strokeWidth 4 subnodes title constrainedWidth 300 htmlText <p style='color: rgba(0, 0, 0, 1.000000); font: 14px "Helvetica Neue"; -cocoa-font-postscriptname: "HelveticaNeue"; '>username</p> shrinkToFitContent 1 text {\rtf1\ansi\ansicpg1252\cocoartf1265 {\fonttbl\f0\fnil\fcharset0 HelveticaNeue;} {\colortbl;\red255\green255\blue255;\red0\green0\blue0;} \pard\tx560\tx1120\tx1680\tx2240\tx2800\tx3360\tx3920\tx4480\tx5040\tx5600\tx6160\tx6720\pardirnatural \f0\fs28 \cf2 username} contentAlignment 1 fillColor {1.000, 1.000, 1.000, 1.000} isDecreasingBranchThickness isDrawingFill isLeftAligned location {219.86789772727309, -314.63174715909088} nodeID E6C6A9F0-B6A7-4B5B-AFE9-1C6D4F8063E6 strokeColor {0.467, 0.000, 0.851, 1.000} strokeStyle 0 strokeWidth 4 subnodes title constrainedWidth 300 htmlText <p style='color: rgba(0, 0, 0, 1.000000); font: 14px "Helvetica Neue"; -cocoa-font-postscriptname: "HelveticaNeue"; '>password</p> shrinkToFitContent 1 text {\rtf1\ansi\ansicpg1252\cocoartf1265 {\fonttbl\f0\fnil\fcharset0 HelveticaNeue;} {\colortbl;\red255\green255\blue255;\red0\green0\blue0;} \pard\tx560\tx1120\tx1680\tx2240\tx2800\tx3360\tx3920\tx4480\tx5040\tx5600\tx6160\tx6720\pardirnatural \f0\fs28 \cf2 password} title constrainedWidth 300 htmlText <p style='color: rgba(0, 0, 0, 1.000000); font: 14px "Helvetica Neue"; -cocoa-font-postscriptname: "HelveticaNeue"; '>devices</p> shrinkToFitContent 1 text {\rtf1\ansi\ansicpg1252\cocoartf1265 {\fonttbl\f0\fnil\fcharset0 HelveticaNeue;} {\colortbl;\red255\green255\blue255;\red0\green0\blue0;} \pard\tx560\tx1120\tx1680\tx2240\tx2800\tx3360\tx3920\tx4480\tx5040\tx5600\tx6160\tx6720\pardirnatural \f0\fs28 \cf2 devices} contentAlignment 1 fillColor {1.000, 1.000, 1.000, 1.000} isDecreasingBranchThickness isDrawingFill isLeftAligned location {99.867897727273089, -218.63174715909088} nodeID E6AC23C3-9AC2-4E39-A588-B38BB9770809 strokeColor {0.467, 0.000, 0.851, 1.000} strokeStyle 0 strokeWidth 5 subnodes contentAlignment 1 fillColor {1.000, 1.000, 1.000, 1.000} isDecreasingBranchThickness isDrawingFill isLeftAligned location {249.86789772727309, -282.63174715909088} nodeID BE72CAFD-3DF8-49B0-BB3E-BA9BAAB2957A strokeColor {0.467, 0.000, 0.851, 1.000} strokeStyle 0 strokeWidth 4 subnodes title constrainedWidth 300 htmlText <p style='color: rgba(0, 0, 0, 1.000000); font: 14px "Helvetica Neue"; -cocoa-font-postscriptname: "HelveticaNeue"; '>problem</p> shrinkToFitContent 1 text {\rtf1\ansi\ansicpg1252\cocoartf1265 {\fonttbl\f0\fnil\fcharset0 HelveticaNeue;} {\colortbl;\red255\green255\blue255;\red0\green0\blue0;} \pard\tx560\tx1120\tx1680\tx2240\tx2800\tx3360\tx3920\tx4480\tx5040\tx5600\tx6160\tx6720\pardirnatural \f0\fs28 \cf2 problem} contentAlignment 1 fillColor {1.000, 1.000, 1.000, 1.000} isDecreasingBranchThickness isDrawingFill isLeftAligned location {249.86789772727309, -250.63174715909088} nodeID 058C266C-5DD5-433C-9D9E-6379801193AA strokeColor {0.467, 0.000, 0.851, 1.000} strokeStyle 0 strokeWidth 4 subnodes contentAlignment 1 fillColor {1.000, 1.000, 1.000, 1.000} isDecreasingBranchThickness isDrawingFill isLeftAligned location {361.86789772727309, -250.63174715909088} nodeID BD5A5DC2-3BC1-4491-819E-BE54D514C4A5 strokeColor {0.467, 0.000, 0.851, 1.000} strokeStyle 0 strokeWidth 3 subnodes title constrainedWidth 300 htmlText <p style='color: rgba(0, 0, 0, 1.000000); font: 14px "Helvetica Neue"; -cocoa-font-postscriptname: "HelveticaNeue"; '>attachments</p> shrinkToFitContent 1 text {\rtf1\ansi\ansicpg1252\cocoartf1265 {\fonttbl\f0\fnil\fcharset0 HelveticaNeue;} {\colortbl;\red255\green255\blue255;\red0\green0\blue0;} \pard\tx560\tx1120\tx1680\tx2240\tx2800\tx3360\tx3920\tx4480\tx5040\tx5600\tx6160\tx6720\pardirnatural \f0\fs28 \cf2 attachments} title constrainedWidth 300 htmlText <p style='color: rgba(0, 0, 0, 1.000000); font: 14px "Helvetica Neue"; -cocoa-font-postscriptname: "HelveticaNeue"; '>notes</p> shrinkToFitContent 1 text {\rtf1\ansi\ansicpg1252\cocoartf1265 {\fonttbl\f0\fnil\fcharset0 HelveticaNeue;} {\colortbl;\red255\green255\blue255;\red0\green0\blue0;} \pard\tx560\tx1120\tx1680\tx2240\tx2800\tx3360\tx3920\tx4480\tx5040\tx5600\tx6160\tx6720\pardirnatural \f0\fs28 \cf2 notes} contentAlignment 1 fillColor {1.000, 1.000, 1.000, 1.000} isDecreasingBranchThickness isDrawingFill isLeftAligned location {249.86789772727309, -218.63174715909088} nodeID 5468F5DB-6F82-4A74-997C-47E4D48A97B8 strokeColor {0.467, 0.000, 0.851, 1.000} strokeStyle 0 strokeWidth 4 subnodes title constrainedWidth 300 htmlText <p style='color: rgba(0, 0, 0, 1.000000); font: 14px "Helvetica Neue"; -cocoa-font-postscriptname: "HelveticaNeue"; '>status</p> shrinkToFitContent 1 text {\rtf1\ansi\ansicpg1252\cocoartf1265 {\fonttbl\f0\fnil\fcharset0 HelveticaNeue;} {\colortbl;\red255\green255\blue255;\red0\green0\blue0;} \pard\tx560\tx1120\tx1680\tx2240\tx2800\tx3360\tx3920\tx4480\tx5040\tx5600\tx6160\tx6720\pardirnatural \f0\fs28 \cf2 status} contentAlignment 1 fillColor {1.000, 1.000, 1.000, 1.000} isDecreasingBranchThickness isDrawingFill isLeftAligned location {249.86789772727309, -186.63174715909088} nodeID 3218C3C2-7862-4731-8B56-433A16E93FFB strokeColor {0.467, 0.000, 0.851, 1.000} strokeStyle 0 strokeWidth 4 subnodes title constrainedWidth 300 htmlText <p style='color: rgba(0, 0, 0, 1.000000); font: 14px "Helvetica Neue"; -cocoa-font-postscriptname: "HelveticaNeue"; '>rating</p> shrinkToFitContent 1 text {\rtf1\ansi\ansicpg1252\cocoartf1265 {\fonttbl\f0\fnil\fcharset0 HelveticaNeue;} {\colortbl;\red255\green255\blue255;\red0\green0\blue0;} \pard\tx560\tx1120\tx1680\tx2240\tx2800\tx3360\tx3920\tx4480\tx5040\tx5600\tx6160\tx6720\pardirnatural \f0\fs28 \cf2 rating} contentAlignment 1 fillColor {1.000, 1.000, 1.000, 1.000} isDecreasingBranchThickness isDrawingFill isLeftAligned location {249.86789772727309, -154.63174715909088} nodeID 2CFCCC66-C66B-44BB-85B1-88EE7CDCC9C0 strokeColor {0.467, 0.000, 0.851, 1.000} strokeStyle 0 strokeWidth 4 subnodes title constrainedWidth 300 htmlText <p style='color: rgba(0, 0, 0, 1.000000); font: 14px "Helvetica Neue"; -cocoa-font-postscriptname: "HelveticaNeue"; '>service provider</p> shrinkToFitContent 1 text {\rtf1\ansi\ansicpg1252\cocoartf1265 {\fonttbl\f0\fnil\fcharset0 HelveticaNeue;} {\colortbl;\red255\green255\blue255;\red0\green0\blue0;} \pard\tx560\tx1120\tx1680\tx2240\tx2800\tx3360\tx3920\tx4480\tx5040\tx5600\tx6160\tx6720\pardirnatural \f0\fs28 \cf2 service provider} title constrainedWidth 300 htmlText <p style='color: rgba(0, 0, 0, 1.000000); font: 14px "Helvetica Neue"; -cocoa-font-postscriptname: "HelveticaNeue"; '>service case</p> shrinkToFitContent 1 text {\rtf1\ansi\ansicpg1252\cocoartf1265 {\fonttbl\f0\fnil\fcharset0 HelveticaNeue;} {\colortbl;\red255\green255\blue255;\red0\green0\blue0;} \pard\tx560\tx1120\tx1680\tx2240\tx2800\tx3360\tx3920\tx4480\tx5040\tx5600\tx6160\tx6720\pardirnatural \f0\fs28 \cf2 service case} title constrainedWidth 300 htmlText <p style='color: rgba(0, 0, 0, 1.000000); font: 14px "Helvetica Neue"; -cocoa-font-postscriptname: "HelveticaNeue"; '>customer</p> shrinkToFitContent 1 text {\rtf1\ansi\ansicpg1252\cocoartf1265 {\fonttbl\f0\fnil\fcharset0 HelveticaNeue;} {\colortbl;\red255\green255\blue255;\red0\green0\blue0;} \pard\tx560\tx1120\tx1680\tx2240\tx2800\tx3360\tx3920\tx4480\tx5040\tx5600\tx6160\tx6720\pardirnatural \f0\fs28 \cf2 customer} contentAlignment 1 fillColor {1.000, 1.000, 1.000, 1.000} isDecreasingBranchThickness isDrawingFill isLeftAligned location {56.508522727273089, 161.04794034090912} nodeID B9D3B1E4-B44D-4A49-87CC-852937542677 strokeColor {0.000, 0.608, 0.847, 1.000} strokeStyle 0 strokeWidth 6 subnodes contentAlignment 1 fillColor {1.000, 1.000, 1.000, 1.000} isDecreasingBranchThickness isDrawingFill isLeftAligned location {228.50852272727309, 145.04794034090912} nodeID 7726D723-5B52-4CD6-BCA0-8648E437D1A3 strokeColor {0.000, 0.608, 0.847, 1.000} strokeStyle 0 strokeWidth 5 subnodes title constrainedWidth 300 htmlText <p style='color: rgba(0, 0, 0, 1.000000); font: 14px "Helvetica Neue"; -cocoa-font-postscriptname: "HelveticaNeue"; '>backend type</p> shrinkToFitContent 1 text {\rtf1\ansi\ansicpg1252\cocoartf1265 {\fonttbl\f0\fnil\fcharset0 HelveticaNeue;} {\colortbl;\red255\green255\blue255;\red0\green0\blue0;} \pard\tx560\tx1120\tx1680\tx2240\tx2800\tx3360\tx3920\tx4480\tx5040\tx5600\tx6160\tx6720\pardirnatural \f0\fs28 \cf2 backend type} contentAlignment 1 fillColor {1.000, 1.000, 1.000, 1.000} isDecreasingBranchThickness isDrawingFill isLeftAligned location {228.50852272727309, 177.04794034090912} nodeID 3FC8C8A7-54DE-45F6-A66A-6E34AB6954FF strokeColor {0.000, 0.608, 0.847, 1.000} strokeStyle 0 strokeWidth 5 subnodes title constrainedWidth 300 htmlText <p style='color: rgba(0, 0, 0, 1.000000); font: 14px "Helvetica Neue"; -cocoa-font-postscriptname: "HelveticaNeue"; '>servo url</p> shrinkToFitContent 1 text {\rtf1\ansi\ansicpg1252\cocoartf1265 {\fonttbl\f0\fnil\fcharset0 HelveticaNeue;} {\colortbl;\red255\green255\blue255;\red0\green0\blue0;} \pard\tx560\tx1120\tx1680\tx2240\tx2800\tx3360\tx3920\tx4480\tx5040\tx5600\tx6160\tx6720\pardirnatural \f0\fs28 \cf2 servo url} title constrainedWidth 300 htmlText <p style='color: rgba(0, 0, 0, 1.000000); font: 14px "Helvetica Neue"; -cocoa-font-postscriptname: "HelveticaNeue"; '>service provider</p> shrinkToFitContent 1 text {\rtf1\ansi\ansicpg1252\cocoartf1265 {\fonttbl\f0\fnil\fcharset0 HelveticaNeue;} {\colortbl;\red255\green255\blue255;\red0\green0\blue0;} \pard\tx560\tx1120\tx1680\tx2240\tx2800\tx3360\tx3920\tx4480\tx5040\tx5600\tx6160\tx6720\pardirnatural \f0\fs28 \cf2 service provider} contentAlignment 1 fillColor {1.000, 1.000, 1.000, 1.000} isDecreasingBranchThickness isDrawingFill isLeftAligned location {-466.22585227272691, -99.510653409090878} nodeID 4F122D04-DAE9-422F-9D22-807F6F8AD928 strokeColor {0.000, 0.851, 0.671, 1.000} strokeStyle 0 strokeWidth 6 subnodes contentAlignment 1 fillColor {1.000, 1.000, 1.000, 1.000} isDecreasingBranchThickness isDrawingFill isLeftAligned location {-710.22585227272691, -179.51065340909088} nodeID C1C503FA-E1E1-4EAB-8CB4-3C60710CED4A strokeColor {0.000, 0.851, 0.671, 1.000} strokeStyle 0 strokeWidth 5 subnodes title constrainedWidth 300 htmlText <p style='color: rgba(0, 0, 0, 1.000000); font: 14px "Helvetica Neue"; -cocoa-font-postscriptname: "HelveticaNeue"; '>Does the device power on?</p> shrinkToFitContent 1 text {\rtf1\ansi\ansicpg1252\cocoartf1265 {\fonttbl\f0\fnil\fcharset0 HelveticaNeue;} {\colortbl;\red255\green255\blue255;\red0\green0\blue0;} \pard\tx560\tx1120\tx1680\tx2240\tx2800\tx3360\tx3920\tx4480\tx5040\tx5600\tx6160\tx6720\pardirnatural \f0\fs28 \cf2 Does the device power on?} contentAlignment 1 fillColor {1.000, 1.000, 1.000, 1.000} isDecreasingBranchThickness isDrawingFill isLeftAligned location {-825.22585227272691, -147.51065340909088} nodeID 0C3E1E6A-57AE-4B07-BF21-CE2CC6509E4B strokeColor {0.000, 0.851, 0.671, 1.000} strokeStyle 0 strokeWidth 5 subnodes title constrainedWidth 300 htmlText <p style='color: rgba(0, 0, 0, 1.000000); font: 14px "Helvetica Neue"; -cocoa-font-postscriptname: "HelveticaNeue"; '>Was the issue caused by accidental damage?</p> shrinkToFitContent 1 text {\rtf1\ansi\ansicpg1252\cocoartf1265 {\fonttbl\f0\fnil\fcharset0 HelveticaNeue;} {\colortbl;\red255\green255\blue255;\red0\green0\blue0;} \pard\tx560\tx1120\tx1680\tx2240\tx2800\tx3360\tx3920\tx4480\tx5040\tx5600\tx6160\tx6720\pardirnatural \f0\fs28 \cf2 Was the issue caused by accidental damage?} contentAlignment 1 fillColor {1.000, 1.000, 1.000, 1.000} isDecreasingBranchThickness isDrawingFill isLeftAligned location {-809.22585227272691, -115.51065340909088} nodeID C15860CD-ED20-436D-ABC0-CE5EA4177623 strokeColor {0.000, 0.851, 0.671, 1.000} strokeStyle 0 strokeWidth 5 subnodes title constrainedWidth 300 htmlText <p style='color: rgba(0, 0, 0, 1.000000); font: 14px "Helvetica Neue"; -cocoa-font-postscriptname: "HelveticaNeue"; '>Do you have a recent backup of your data?</p> shrinkToFitContent 1 text {\rtf1\ansi\ansicpg1252\cocoartf1265 {\fonttbl\f0\fnil\fcharset0 HelveticaNeue;} {\colortbl;\red255\green255\blue255;\red0\green0\blue0;} \pard\tx560\tx1120\tx1680\tx2240\tx2800\tx3360\tx3920\tx4480\tx5040\tx5600\tx6160\tx6720\pardirnatural \f0\fs28 \cf2 Do you have a recent backup of your data?} contentAlignment 1 fillColor {1.000, 1.000, 1.000, 1.000} isDecreasingBranchThickness isDrawingFill isLeftAligned location {-764.22585227272691, -51.510653409090878} nodeID E3D0D683-B76B-4BBE-BC4A-1E4D7EEA5C94 strokeColor {0.000, 0.851, 0.671, 1.000} strokeStyle 0 strokeWidth 5 subnodes contentAlignment 1 fillColor {1.000, 1.000, 1.000, 1.000} isDecreasingBranchThickness isDrawingFill isLeftAligned location {-904.22585227272691, -83.510653409090878} nodeID DF33303C-54EC-449E-996A-8E2222F263E0 strokeColor {0.000, 0.851, 0.671, 1.000} strokeStyle 0 strokeWidth 4 subnodes title constrainedWidth 300 htmlText <p style='color: rgba(0, 0, 0, 1.000000); font: 14px "Helvetica Neue"; -cocoa-font-postscriptname: "HelveticaNeue"; '>Constantly</p> shrinkToFitContent 1 text {\rtf1\ansi\ansicpg1252\cocoartf1265 {\fonttbl\f0\fnil\fcharset0 HelveticaNeue;} {\colortbl;\red255\green255\blue255;\red0\green0\blue0;} \pard\tx560\tx1120\tx1680\tx2240\tx2800\tx3360\tx3920\tx4480\tx5040\tx5600\tx6160\tx6720\pardirnatural \f0\fs28 \cf2 Constantly} contentAlignment 1 fillColor {1.000, 1.000, 1.000, 1.000} isDecreasingBranchThickness isDrawingFill isLeftAligned location {-972.22585227272691, -51.510653409090878} nodeID 8C45AA5C-F770-4F73-996A-2B7F394F6F08 strokeColor {0.000, 0.851, 0.671, 1.000} strokeStyle 0 strokeWidth 4 subnodes title constrainedWidth 300 htmlText <p style='color: rgba(0, 0, 0, 1.000000); font: 14px "Helvetica Neue"; -cocoa-font-postscriptname: "HelveticaNeue"; '>Several times per day</p> shrinkToFitContent 1 text {\rtf1\ansi\ansicpg1252\cocoartf1265 {\fonttbl\f0\fnil\fcharset0 HelveticaNeue;} {\colortbl;\red255\green255\blue255;\red0\green0\blue0;} \pard\tx560\tx1120\tx1680\tx2240\tx2800\tx3360\tx3920\tx4480\tx5040\tx5600\tx6160\tx6720\pardirnatural \f0\fs28 \cf2 Several times per day} contentAlignment 1 fillColor {1.000, 1.000, 1.000, 1.000} isDecreasingBranchThickness isDrawingFill isLeftAligned location {-982.22585227272691, -19.510653409090878} nodeID B961D71E-AF99-4BDB-8ED0-EB6D0C840A0E strokeColor {0.000, 0.851, 0.671, 1.000} strokeStyle 0 strokeWidth 4 subnodes title constrainedWidth 300 htmlText <p style='color: rgba(0, 0, 0, 1.000000); font: 14px "Helvetica Neue"; -cocoa-font-postscriptname: "HelveticaNeue"; '>Several times per week</p> shrinkToFitContent 1 text {\rtf1\ansi\ansicpg1252\cocoartf1265 {\fonttbl\f0\fnil\fcharset0 HelveticaNeue;} {\colortbl;\red255\green255\blue255;\red0\green0\blue0;} \pard\tx560\tx1120\tx1680\tx2240\tx2800\tx3360\tx3920\tx4480\tx5040\tx5600\tx6160\tx6720\pardirnatural \f0\fs28 \cf2 Several times per week} title constrainedWidth 300 htmlText <p style='color: rgba(0, 0, 0, 1.000000); font: 14px "Helvetica Neue"; -cocoa-font-postscriptname: "HelveticaNeue"; '>How often does the problem occur?</p> shrinkToFitContent 1 text {\rtf1\ansi\ansicpg1252\cocoartf1265 {\fonttbl\f0\fnil\fcharset0 HelveticaNeue;} {\colortbl;\red255\green255\blue255;\red0\green0\blue0;} \pard\tx560\tx1120\tx1680\tx2240\tx2800\tx3360\tx3920\tx4480\tx5040\tx5600\tx6160\tx6720\pardirnatural \f0\fs28 \cf2 How often does the problem occur?} title constrainedWidth 300 htmlText <p style='color: rgba(0, 0, 0, 1.000000); font: 14px "Helvetica Neue"; -cocoa-font-postscriptname: "HelveticaNeue"; '>troubleshooting</p> shrinkToFitContent 1 text {\rtf1\ansi\ansicpg1252\cocoartf1265 {\fonttbl\f0\fnil\fcharset0 HelveticaNeue;} {\colortbl;\red255\green255\blue255;\red0\green0\blue0;} \pard\tx560\tx1120\tx1680\tx2240\tx2800\tx3360\tx3920\tx4480\tx5040\tx5600\tx6160\tx6720\pardirnatural \f0\fs28 \cf2 troubleshooting} title constrainedWidth 300 htmlText <p style='color: rgba(0, 0, 0, 1.000000); font: 14px "Helvetica Neue"; -cocoa-font-postscriptname: "HelveticaNeue"; '>Checkin</p> shrinkToFitContent 1 text {\rtf1\ansi\ansicpg1252\cocoartf1265 {\fonttbl\f0\fnil\fcharset0 HelveticaNeue;} {\colortbl;\red255\green255\blue255;\red0\green0\blue0;} \pard\tx560\tx1120\tx1680\tx2240\tx2800\tx3360\tx3920\tx4480\tx5040\tx5600\tx6160\tx6720\pardirnatural \f0\fs28 \cf2 Checkin} printInfo BAtzdHJlYW10eXBlZIHoA4QBQISEhAtOU1ByaW50SW5mbwGEhAhOU09iamVjdACFkoSE hBNOU011dGFibGVEaWN0aW9uYXJ5AISEDE5TRGljdGlvbmFyeQCUhAFpCJKEhIQITlNT dHJpbmcBlIQBKxZOU0hvcml6b250YWxseUNlbnRlcmVkhpKEhIQITlNOdW1iZXIAhIQH TlNWYWx1ZQCUhAEqhIQBY50BhpKEmZkNTlNSaWdodE1hcmdpboaShJuchIQBZp5IhpKE mZkMTlNMZWZ0TWFyZ2luhpKEm5ygnkiGkoSZmRVOU0hvcml6b25hbFBhZ2luYXRpb26G koSbnISXlwKGkoSZmRROU1ZlcnRpY2FsUGFnaW5hdGlvboaShJucpZcAhpKEmZkUTlNW ZXJ0aWNhbGx5Q2VudGVyZWSGkpqShJmZC05TVG9wTWFyZ2luhpKEm5ygnlqGkoSZmQ5O U0JvdHRvbU1hcmdpboaShJucoJ5ahoaG title checkin version 4