"0": category: General symptoms: 000: Not Applicable "E": category: iPod symptoms: E01: Repairable accidental damage (OOW) - Customer Satisfaction codes E02: Controls not responding (wheel-button-touch screen) E03: Any Battery issue E04: Any Display issue E05: Input Output issue (audio-video-USB-WiFi) E06: Alert messages appearing on screen or computer E07: Will not boot-dead-no power-unusually hot E08: Fails Service diagnostics E09: Issue with accessories Z46: REP iPod Swollen battery "B": category: iPhone symptoms: B08: No Service - dropped calls # No service or data connection at all. Do not use for dropped calls or activation issues. B09: Issue with Accessory # Issue With Accessory B0A: Rear/iSight Camera Issue # Problems with the iPhone built in Rear/iSight camera, taking photos. B0J: iTunes Connection Issue # Not seen by computer, content transfer via USB cable. Not able to connect/restore via iTunes. Issue is caused by accessory use B09. B0M: Unusual Noise or Temperature # Temperature or noise related issues. Unusual temperature, unusually noise device. B0N: Front / FaceTime Camera # Problems with the iPhone built in Front/FaceTime camera, taking photos. B26: Frozen - At Apple Logo # Frozen at Apple Logo, system wide freezing. B32: Vibration Motor # No vibration felt when selecting settings> sounds>vibrate. For Ringer switch issues use B37. B33: SIM # SIM card not recognized, SIM card issues. Do not use for activation issues. B35: Touch ID # Cannot enroll, not reading fingerprint, not unlocking phone. For Home button issues, use B36. B36: Button/Switch - Home # Tactility or mechanical issues B37: Button/Switch - Ringer/Side switch # Tactility or mechanical issues B38: Button/Switch - Sleep/Wake # Tactility or mechanical issues B39: Button/Switch - Volume # Tactility or mechanical issues B45: WiFi/Bluetooth # WiFi/Bluetooth related issues B54: Display - Image Quality # Bad colors, out of focus, white screen, ambient light sensor issues, lines/blocks. B56: Display - Multi Touch # All or specific area not recognizing touch, too sensitive to touch B57: Display - Pixels/Foreign Material # Stuck, missing, or dead pixels. Or foreign material in the display. B5B: Sensors - Proximity Sensor Issue # Proximity Sensor does not function properly B5C: Sensors - Accelerometer/Gyroscope # Issues related to compass and other location based symptoms such as GPS B5H: Display - Blank/Black Screen # Device has power, is recognized by iTunes, but display remains black. B5J: Any Apple Pay issues related to the iPhone hardware B63: Sound - Internal Speaker # Sound issues related to the built-in speaker B64: Sound - Internal Microphone # Issues related to built-in microphones B68: Sound - Headset Jack # Sound related issues related to the headset/ headphone jack on the device B7A: Receiver / Calls - Audio Quality # Audio issues related to Receiver or on phone calls. Poor or low audio, distortion, etc. B7B: Dropped Calls / Signal Strength # All cellular connection related issues where a signal is present. B81: Power - Unexpected Power Off # Device unexpectedly powers off or restarts at random. Do not replace if related to an app or any software. B83: Power - Will Not Power On # No power at all, not recognized by iTunes, not a blank/black display issue, shows no signs of power. B8A: Power - Any Battery Issue # Any Battery related issue including battery life too short, battery won’t charge, etc. B90: Physical Damage - Liquid Damage # Liquid damage related issues B91: Physical Damage - Other # Damage to phone modules (for example, camera lens, headphone jack, dock connector). Not for display or enclosure damage. B92: Physical Damage - Multiple Cracks # Multiple cracks on display B95: Physical Damage - Enclosure # Any enclosure damage related issues. Chips, scratches, dings, cracks in the housing/enclosure. Includes clicking or noise caused by physical damage. B98: Physical Damage - Glass Single Crack # Single hairline crack on display with no point of impact. Z47: REP iPhone Swollen battery Z52: REP iPhone5 Sleep/Wake Button Z53: REP Sleep/Wake Button (Multi Issue) Z54: REP Sleep/Wake Button (Distributor) Z55: REP iPhone 5 SWB Loaner Z56: REP iPhone 5 Loaner Return No Power Z57: REP European 5W USB power adapter Z58: REP European iPhone 5 Battery Replacement "F": category: iPad symptoms: F0A: LCI - Liquid Contamination Indicator On F0B: Oxidation/Corrosion - No LCI Activated F1A: Physical Damage - Enclosure F1B: Physical Damage - LCD/Display F1C: Engraving Issue F1D: Cosmetic - Enclosure F1E: Cosmetic - Display F2B: Touch/Multi-Touch Control Issues F2C: Sensor - Accelerometer, ALS, Gyro, Hall Issue F2D: Home Button Issue F2E: Sleep/Wake/Power Button Issue F2F: Volume/Vibrate Button Issue F2G: Touch ID Functionality F3B: Charging Issue F3C: Failed Battery Diagnostic F3D: Battery Run Time Issue F4B: Light Leakage Issue F4C: Vertical, Horizontal lines or band on display F4D: Video Noise/Flickering Issue F4E: Blank Screen F4F: Display - Other Functional Issue F5A: Connectivity - USB F5B: Connectivity - Cellular Data Issue F5J: Audio Sound - Headset Jack F5K: Audio Sound - Internal Speaker F5L: Microphone Issue F5M: Front Camera Issue F5N: Rear Camera Issue F5P: Connectivity - Wi-Fi 2.4GHz Issue F5Q: Connectivity - Wi-Fi 5GHz Issue F5H: Connectivity - Bluetooth F6A: Alert Messages On Screen or Computer F7C: Won't Boot - Has Power F7D: No Power/Dead Issue F7E: Unexpected Power Off/Reboot F7B: Unusually hot F7F: Can't Restore/Activate F8A: Fails Functional Test F9B: Issue with Power Adapter F9C: Issue with USB Charging Cable F9D: Issue with Other Accessories Z45: REP iPad Swollen Battery F9Z: iPad Enterprise Entitlement Replacement "5": category: Logic Boards (MLB/MPU/Video Boards) symptoms: M01: No Power/No Light M02: Has Power/Light But Will Not Boot M03: Caused No Video M04: Caused Video Distortion M05: Hang/Freeze Up M06: Kernel Panic-Restart Required Message M07: Memory Errors/Not Recognized M08: Random Shutdown w/Reset During Use M09: Caused Audio Issue M10: Ethernet Port/Device Issue M11: Airport/Bluetooth M12: Firewire Port/Device Issues M13: Caused Camera Issue M14: Modem Issues M15: USB Port/Device Issues (Not Power) M16: Caused Keyboard/Trackpad Issue M17: I/O Expansion Slot M18: Caused Fan/Thermal Issue M19: Cannot Detect Hard/Optical Drive M20: Does Not Detect/Charge Battery M21: Won't Detect Working Power Adapter M22: Sleep/Wake Issue M23: Sensors Test Failed M24: Connectors - Broken/Damaged M25: No Backlight/Has Boot Image M26: No Video to External Video M27: SD Card Issue M28: HDMI Issue M29: Caused Whole Screen Flicker M30: No Power/No Adapter LED M31: Video Distortion On External Display M32: Thunderbolt Display Functionality Issue M33: Thunderbolt Port Inoperative M34: Thunderbolt not passing enough power M35: Airport Not Recognized M36: Bluetooth Not Recognized M37: USB Device Not Detected M38: USB Port Has Insufficient Power M39: Boots To 3 Beeps-Memory not recog M85: Unusually Hot - Overheat M90: Liquid Spill/LSI Tripped M99: Un-Categorized Symptom Z03: MB Pro NVIDIA Issue Z04: MB Pro NVIDIA Issue (Multiple Issues) Z17: ATI 2600 XT-No Video Z18: ATI 2600 XT-No Video/multi-issue Z19: ATI 2600 XT-Distorted Video Z20: ATI 2600 XT-Distorted Video/multi-issue Z33: MBPRO 15 Kernel Panic Z34: MBPRO 15 Kernel Panic (multi-issue) Z48: REP iMac 2011 Video Card (Radeon 6970M) Z49: REP iMac 2011 Video (multi-issue depot) Z62: REP MBP 2011 Graphics Z63: REP MBP 2011 Graphics (Multi Issue) Z64: REP MBPr 2012/2013 MLB Z65: REP MBPr 2012/2013 MLB (Multi Issue) "3": category: Mass Storage (HDD/ODD and SSD) symptoms: J01: Optical Drive Won't Accept Optical Media J02: Optical Drive Won't Eject Optical Media J03: Optical Media Read/Write Data Error J04: Optical Drive Noisy J05: Optical Drive Physical Damage J06: Optical Video Problems J07: Optical Drive Not Performing To Spec J08: Firmware Issues J09: Optical Drive Not Recognized H01: Hard Drive Not Recognized/Mount H02: Hard Drive Can't Boot H03: Hard Drive Read/Write Problem H04: Drive - Pins/Connector bent/broken H05: Hard Drive Bad Sector/Defective H06: Hard Drive Operational But Noisy H07: Hard Drive Formatting Issues H08: Hard Drive Firmware Issues H90: Liquid Spill/LSI Tripped H99: Un-Categorized Symptom Z29: iMac (Mid 2011) Hard Drive Program Z30: iMac (Mid 2011) Hard Drive Program (multiple issues) Z40: REP HDD (iMac 09/10) Z43: REP HDD (iMac 09/10) (multi-issue) Z50: REP SSD (MacBook Air 2012) Z51: REP SSD (MacBook Air 2012) (multi-issue) Z66: REP 3TB HDD (iMac 2012) Z67: REP 3TB HDD (iMac 2012) (Multi Issue) "9": category: Communication/Networking Devices (Airport / Bluetooth) symptoms: N01: No Power/Dead Unit N02: TimeCapsule - Internal HDD Not Mounting/Seen N03: Overheating/Fan in Full Speed N04: No/Poor WiFi Signal N05: Backup Issues N06: Can't Configure or Upgrade Firmware N07: Amber LED Flashes N08: USB Connection Issue/Ext USB Devices N09: Random Disconnect/Network Connection Issues N10: Wireless Distribution Setup Issue N11: Audio Issue N13: Kernel Panic/Freeze N14: Performance Issue/Slow Connection N15: Bluetooth Issue N16: Modem - Defective N17: Mechanical Damage/Cosmetic Issues N18: Airport Card - Not Recognized N19: Can't Connect N20: Firmware Update/Restore Issue N21: Cosmetic Issue N85: Unusually Hot - Overheat N90: Liquid Spill/LSI Tripped N99: Un-Categorized Symptom Z13: Time Capsule Power Supply Z14: TC PS Multiple Issues "8": category: Multi-function Devices (Apple TV, future devices) symptoms: T01: No Power/Dead Unit T02: AppleTV - No Video Output T03: AppleTV - Distorted Video T04: AppleTV - No/Poor Wireless Signal T05: AppleTV - Won't Sync T06: AppleTV - No Audio T07: AppleTV - No Audio in HDMI T08: Won't Boot Up T09: System Hang/Freeze Up T10: Distorted or Cracking Audio T11: Unusually Hot - Overheat T13: Mechanical/Cosmetic Issue T14: Ethernet Connectivity Issue T15: Wireless (Wi-Fi) Connectivity Issue T16: Cosmetic Issue T90: Liquid Spill/LSI Tripped T99: Un-Categorized Symptom Z44: REP Apple TV (2012) Wi-Fi Issue "4": category: Input Devices (Standalone and Built-In) symptoms: K01: Specific Key(s) Do Not Work K02: No Mouse/Trackpad Response K03: Built-In Keyboard Locks Up K04: Wrong Keyboard Language K05: Sticky Keys K06: Defective Mouse Jogball K07: Wireless Input Device - Can't Pair K08: Wireless Input Device - Lost Connection K09: Wireless Keyboard - No Green LED/No Power K10: Built-In Keyboard - No/Dim Backlight K11: Built-In Keyboard - Not Recognized K12: Trackpad Cursor Not Tracking Properly K13: Trackpad Click Not Recognized K14: Mouse Clicking Issue K15: Device Not Recognized K16: Mechanical/Physical Damage K17: Key Caps - Wrong/Missing/Fall Off K18: Touch/Multi-Touch Gesture Issue K19: Power Button Issue K20: Power Issue, Not due to Power Button K21: Cosmetic Issue K22: Port Functionality Issue K23: Trackpad Cursor Not Responding K24: Trackpad Requires High Click Force K25: Trackpad Click Oversensitive K26: Mouse Issue K27: Key(s) Missing/Falling Off K28: Backlight Uneven Across Keyboard K90: Liquid Spill/LSI Tripped K99: Un-Categorized Symptom Z07: MB Top Case Cracking Z08: MB Top Case Cracking (Multiple Issues) "2": category: Displays symptoms: L01: No Power/Power Light Issue L02: Incorrect Colors Or Tinting L03: Has Power/Blank/No Video L04: Distorted/Blurred/Non-Focus Video L05: Vertical/Horizontal Lines L06: Full Screen Flicker/Flash L07: Can't Control Brightness L09: No Backlight/Has Video L10: Can't Change Resolution L11: Built In Audio Device Problem L14: Connector/Port/Cable Issue L15: Sleep Function Not Working L16: Wireless Function Not Working L17: Camera Image/Detect Issue L18: Mechanical/Physical Damages L19: Cosmetic Defects L20: Dead Pixels/Foreign Material L21: Bad Spots (Mura) L22: Wake Function Issues L23: Bluetooth Function Not Working L24: Clamshell Misalignment L25: Image Sticking/Ghost L26: Horizontal Lines Or Bands L27: Vertical Lines Or Bands L90: Liquid Spill/LSI Tripped L99: Un-Categorized Symptom Z09: MBAir Hinge Cracking Z10: MBAir Hinge Cracking (Multiple Issues) Z35: LCD Contamination "6": category: Power Adapter/Supply/Battery symptoms: P01: No Power/Dead Unit P02: PSupply Causes Unexpected Reset/Shutdown P03: No LED/LED Indicated Errors P04: Noise/Hum/Vibration P05: Audio Alarm/Prefailure Notice P06: Power Supply - Fan Not Working/Noisy P07: Wrong Voltage Selector P08: Burnt Smell/Odor P09: Battery Runtime Too Short, Fails Diag P10: Battery Won't Charge At All P11: Battery - Not Recognized P12: Battery Recognized-Won't Run Unit P13: Battery - Leakage/Swollen P14: Adapter - Won't Run on AC alone P15: Adapter Pins Stuck/Broken/Burnt P16: Mechanical - Connector/Cable/Duckhead Damaged P17: Unusually Hot - Overheat P18: Out-of-Warranty Battery Replacement P19: Battery Diagnostic Reported Failure P21: Cosmetic Issue P22: Battery Runtime Too Short, Passes Diag P23: Adapter No Power/Not Damaged P90: Liquid Spill/LSI Tripped P99: Un-Categorized Symptom Z25: Battery single part repair Z26: Battery multi-part repair "1": category: Other Devices (Internal Cables, Memory Module, etc.) symptoms: X01: Memory Caused Kernel Panic X02: Memory Caused No Boot X03: Cables - Defective X04: Remote - Inoperable X05: Remote - Battery Life Too Short X06: Memory Module (RAM) - Issues X08: Internal Speaker - No Audio X09: Internal Speaker - Distorted Audio/Sound X10: Thermal Module Defective X12: Enclosure - Defective Latch/Hinge X13: Enclosure - Mechanical/Cosmetic Damaged X14: Enclosure - Reset/Power Button Stuck X15: Enclosure - Wobble/Uneven X17: Remote - Specific Button Not Working X19: Microphone - Defective X20: Camera - Video/Image Distortion X21: Camera - No Video X22: Fan Dead X23: Fan Sound Abnormal (tick, whine, grind) X24: Interface Card/Cage Issue X26: Damaged Smart Cable X27: Thunderbolt Firmware Update X90: Liquid Spill/LSI Tripped X99: Un-Categorized Symptom Z21: Bottom Case Delamination Z22: Bottom Case Delamination multiple issues "G": category: Beats products symptoms: G1A: Audio - Sound quality issue G1B: Audio - Sound input issue G1C: Audio - Headset jack G1D: Microphone issue G1E: Noise Cancellation (ANC) issue G2A: Controls not responding G3A: Liquid damage G3B: Enclosure Physical Damage G3C: Other Physical Damage G3D: Battery Physical Damage G3E: Speaker Physical Damage G4A: Connectivity - Bluetooth G4B: Connectivity - NFC G5A: Will not power up / dead / no power G5B: Unexpected power off / reboot G5C: Battery charge issue G5D: Battery runtime life issue G5E: Issue with power adapter G5F: Firmware/SW apply fail G5G: USB Charge-out issue G6A: Issue with Accessory G7A: Unusually hot G8A: Sensor/indicator issue