"0": category: General symptoms: 000: Not Applicable "E": category: iPod symptoms: E01: Repairable accidental damage (OOW) - Customer Satisfaction codes E02: Controls not responding (wheel-button-touch screen) E03: Any Battery issue E04: Any Display issue E05: Input Output issue (audio-video-USB-WiFi) E06: Alert messages appearing on screen or computer E07: Will not boot-dead-no power-unusually hot E08: Fails Service diagnostics E09: Issue with accessories Z46: REP iPod Swollen battery "B": category: iPhone symptoms: B08: Cellular - No Connection # No service or data connection at all. Do not use for dropped calls or activation issues. B09: Issue with Accessory # Issue With Accessory B0A: Rear/iSight Camera Issue # Problems with the iPhone built in Rear/iSight camera, taking photos. Do not use for Flash issues. B0J: iTunes Connection Issue # Not seen by computer, content transfer via USB cable. Not able to connect/restore via iTunes. Issue is caused by accessory use B09. B0M: Unusual Noise or Temperature # Temperature or noise related issues. Unusual temperature, unusually noise device. B0N: Front / FaceTime Camera # Problems with the iPhone built in Front/FaceTime camera, taking photos. B32: Vibration Motor # No vibration felt when selecting settings> sounds>vibrate. For Ringer switch issues use B37. B33: SIM # SIM card not recognized, SIM card issues. Do not use for activation issues. B35: Touch ID # Cannot enroll, not reading fingerprint, not unlocking phone. For Home button issues, use B36. B36: Button - Home # Mechanical issues involving responsiveness, feel, or press of the Home Button. B37: Switch - Ringer/Side # Mechanical issues involving responsiveness, feel, or sliding of the Ringer/Slide Switch. B38: Button - Sleep/Wake # Mechanical issues involving responsiveness, feel, or press of the Sleep/Wake Button. B39: Button - Volume # Mechanical issues involving responsiveness, feel, or press of the Volume Buttons. B45: WiFi/Bluetooth # WiFi/Bluetooth related issues B54: Display - Image Quality # Bad colors, out of focus, white screen, ambient light sensor issues, lines/blocks. B56: Display - Multi Touch # All or specific area not recognizing touch, too sensitive to touch B57: Display - Pixels/Foreign Material # Stuck, missing, or dead pixels. Or foreign material in the display. B5B: Sensor - Proximity Issues # Proximity Sensor does not function properly B5C: Sensors-Direction-Motion/Flash # Issues related to compass, other location based symptoms such as GPS, and not tracking health app stats properly. Flash issues shall be recorded under this symptom B5H: Display - White/Black Screen-Power On # Device has power and it’s recognized by iTunes, but display remains black or it’s completely white. B5J: Any Apple Pay issues related to the iPhone hardware B5K: Display – 3D Touch # Display – 3D Touch B63: Sound - Speaker # Sound issues related to the built-in speaker B64: Sound - Microphone # Issues related to built-in microphones B68: Sound - Headset Jack # Sound related issues related to the headset/ headphone jack on the device B7A: Receiver / Calls - Audio Quality # Audio issues related to Receiver or on phone calls. Poor or low audio, distortion, etc. B7B: Cellular-Dropped Calls/Poor Signal # All cellular connection related issues where a signal is present. B81: Unexpectedly Restarted/Frozen # Device unexpectedly powers off or restarts at random. Frozen at Apple Logo, system wide freezing. Flashes a Red, Blue or any other color screen. Do not replace if related to an app. B83: No Power/Charging Issues # No power at all, not recognized by iTunes, not a white/black display issue, shows no signs of power; or battery won’t charge. B8A: Battery Life/Performance # Any Battery Life / Performance related issues including battery life too short. B90: Physical Damage - Liquid Damage # Liquid damage related issues B91: Physical Damage - Other # Damage to phone modules (for example, camera lens, headphone jack, dock connector). Includes display separation, cover glass separating from LCM, and clicking or noise not caused by physical damage. Not for display or enclosure damage.  B92: Multiple cracks on display, including LCD fractures under the cover glass # Multiple cracks on display B95: Physical Damage - Enclosure # Any enclosure damage related issues. Chips, scratches, dings, cracks in the housing/enclosure. Includes clicking or noise caused by physical damage. B98: Physical Damage - Glass Single Crack # Single hairline crack on display with no point of impact. Z47: REP iPhone Swollen battery Z52: REP iPhone5 Sleep/Wake Button Z53: REP Sleep/Wake Button (Multi Issue) Z54: REP Sleep/Wake Button (Distributor) Z55: REP iPhone 5 SWB Loaner Z56: REP iPhone 5 Loaner Return No Power Z57: REP European 5W USB power adapter Z58: REP European iPhone 5 Battery Replacement Z70: REP 6+ Rear Camera Z71: REP 6+ Rear Camera (Multi Issue) "F": category: iPad symptoms: F0A: LCI - Liquid Contamination Indicator On F0B: Oxidation/Corrosion - No LCI Activated F1A: Physical Damage - Enclosure F1B: Physical Damage - LCD/Display F1C: Engraving Issue F1D: Cosmetic - Enclosure F1E: Cosmetic - Display F2B: Touch/Multi-Touch Control Issues F2C: Sensor - Accelerometer, ALS, Gyro, Hall Issue F2D: Home Button Issue F2E: Sleep/Wake/Power Button Issue F2F: Volume/Vibrate Button Issue F2G: Touch ID Functionality F3B: Charging Issue F3C: Failed Battery Diagnostic F3D: Battery Run Time Issue F4B: Light Leakage Issue F4C: Vertical, Horizontal lines or band on display F4D: Video Noise/Flickering Issue F4E: Blank Screen F4F: Display - Other Functional Issue F5A: Connectivity - USB F5B: Connectivity - Cellular Data Issue F5J: Audio Sound - Headset Jack F5K: Audio Sound - Internal Speaker F5L: Microphone Issue F5M: Front Camera Issue F5N: Rear Camera Issue F5P: Connectivity - Wi-Fi 2.4GHz Issue F5Q: Connectivity - Wi-Fi 5GHz Issue F5H: Connectivity - Bluetooth F6A: Alert Messages On Screen or Computer F7C: Won't Boot - Has Power F7D: No Power/Dead Issue F7E: Unexpected Power Off/Reboot F7B: Unusually hot F7F: Can't Restore/Activate F8A: Fails Functional Test F9B: Issue with Power Adapter F9C: Issue with USB Charging Cable F9D: Issue with Other Accessories Z45: REP iPad Swollen Battery F9Z: iPad Enterprise Entitlement Replacement "5": category: Logic Boards (MLB/MPU/Video Boards) symptoms: M01: No Power/No Light M02: Has Power/Light But Will Not Boot M03: Caused No Video M04: Caused Video Distortion M05: Hang/Freeze Up M06: Kernel Panic-Restart Required Message M07: Memory Errors/Not Recognized M08: Random Shutdown w/Reset During Use M09: Caused Audio Issue M10: Ethernet Port/Device Issue M11: Airport/Bluetooth M12: Firewire Port/Device Issues M13: Caused Camera Issue M14: Modem Issues M15: USB Port/Device Issues (Not Power) M16: Caused Keyboard/Trackpad Issue M17: I/O Expansion Slot M18: Caused Fan/Thermal Issue M19: Cannot Detect Hard/Optical Drive M20: Does Not Detect/Charge Battery M21: Won't Detect Working Power Adapter M22: Sleep/Wake Issue M23: Sensors Test Failed M24: Connectors - Broken/Damaged M25: No Backlight/Has Boot Image M26: No Video to External Video M27: SD Card Issue M28: HDMI Issue M29: Caused Whole Screen Flicker M30: No Power/No Adapter LED M31: Video Distortion On External Display M32: Thunderbolt Display Functionality Issue M33: Thunderbolt Port Inoperative M34: Thunderbolt not passing enough power M35: Airport Not Recognized M36: Bluetooth Not Recognized M37: USB Device Not Detected M38: USB Port Has Insufficient Power M39: Boots To 3 Beeps-Memory not recog M85: Unusually Hot - Overheat M90: Liquid Spill/LSI Tripped M99: Un-Categorized Symptom Z03: MB Pro NVIDIA Issue Z04: MB Pro NVIDIA Issue (Multiple Issues) Z17: ATI 2600 XT-No Video Z18: ATI 2600 XT-No Video/multi-issue Z19: ATI 2600 XT-Distorted Video Z20: ATI 2600 XT-Distorted Video/multi-issue Z33: MBPRO 15 Kernel Panic Z34: MBPRO 15 Kernel Panic (multi-issue) Z48: REP iMac 2011 Video Card (Radeon 6970M) Z49: REP iMac 2011 Video (multi-issue depot) Z62: REP MBP 2011 Graphics Z63: REP MBP 2011 Graphics (Multi Issue) Z64: REP MBPr 2012/2013 MLB Z65: REP MBPr 2012/2013 MLB (Multi Issue) "3": category: Mass Storage (HDD/ODD and SSD) symptoms: J01: Optical Drive Won't Accept Optical Media J02: Optical Drive Won't Eject Optical Media J03: Optical Media Read/Write Data Error J04: Optical Drive Noisy J05: Optical Drive Physical Damage J06: Optical Video Problems J07: Optical Drive Not Performing To Spec J08: Firmware Issues J09: Optical Drive Not Recognized H01: Hard Drive Not Recognized/Mount H02: Hard Drive Can't Boot H03: Hard Drive Read/Write Problem H04: Drive - Pins/Connector bent/broken H05: Hard Drive Bad Sector/Defective H06: Hard Drive Operational But Noisy H07: Hard Drive Formatting Issues H08: Hard Drive Firmware Issues H90: Liquid Spill/LSI Tripped H99: Un-Categorized Symptom Z29: iMac (Mid 2011) Hard Drive Program Z30: iMac (Mid 2011) Hard Drive Program (multiple issues) Z40: REP HDD (iMac 09/10) Z43: REP HDD (iMac 09/10) (multi-issue) Z50: REP SSD (MacBook Air 2012) Z51: REP SSD (MacBook Air 2012) (multi-issue) Z66: REP 3TB HDD (iMac 2012) Z67: REP 3TB HDD (iMac 2012) (Multi Issue) "9": category: Communication/Networking Devices (Airport / Bluetooth) symptoms: N01: No Power/Dead Unit N02: TimeCapsule - Internal HDD Not Mounting/Seen N03: Overheating/Fan in Full Speed N04: No/Poor WiFi Signal N05: Backup Issues N06: Can't Configure or Upgrade Firmware N07: Amber LED Flashes N08: USB Connection Issue/Ext USB Devices N09: Random Disconnect/Network Connection Issues N10: Wireless Distribution Setup Issue N11: Audio Issue N13: Kernel Panic/Freeze N14: Performance Issue/Slow Connection N15: Bluetooth Issue N16: Modem - Defective N17: Mechanical Damage/Cosmetic Issues N18: Airport Card - Not Recognized N19: Can't Connect N20: Firmware Update/Restore Issue N21: Cosmetic Issue N85: Unusually Hot - Overheat N90: Liquid Spill/LSI Tripped N99: Un-Categorized Symptom Z13: Time Capsule Power Supply Z14: TC PS Multiple Issues "8": category: Multi-function Devices (Apple TV, future devices) symptoms: T01: No Power/Dead Unit T02: AppleTV - No Video Output T03: AppleTV - Distorted Video T04: AppleTV - No/Poor Wireless Signal T05: AppleTV - Won't Sync T06: AppleTV - No Audio T07: AppleTV - No Audio in HDMI T08: Won't Boot Up T09: System Hang/Freeze Up T10: Distorted or Cracking Audio T11: Unusually Hot - Overheat T13: Mechanical/Cosmetic Issue T14: Ethernet Connectivity Issue T15: Wireless (Wi-Fi) Connectivity Issue T16: Cosmetic Issue T90: Liquid Spill/LSI Tripped T99: Un-Categorized Symptom Z44: REP Apple TV (2012) Wi-Fi Issue "4": category: Input Devices (Standalone and Built-In) symptoms: K01: Specific Key(s) Do Not Work K02: No Mouse/Trackpad Response K03: Built-In Keyboard Locks Up K04: Wrong Keyboard Language K05: Sticky Keys K06: Defective Mouse Jogball K07: Wireless Input Device - Can't Pair K08: Wireless Input Device - Lost Connection K09: Wireless Keyboard - No Green LED/No Power K10: Built-In Keyboard - No/Dim Backlight K11: Built-In Keyboard - Not Recognized K12: Trackpad Cursor Not Tracking Properly K13: Trackpad Click Not Recognized K14: Mouse Clicking Issue K15: Device Not Recognized K16: Mechanical/Physical Damage K17: Key Caps - Wrong/Missing/Fall Off K18: Touch/Multi-Touch Gesture Issue K19: Power Button Issue K20: Power Issue, Not due to Power Button K21: Cosmetic Issue K22: Port Functionality Issue K23: Trackpad Cursor Not Responding K24: Trackpad Requires High Click Force K25: Trackpad Click Oversensitive K26: Mouse Issue K27: Key(s) Missing/Falling Off K28: Backlight Uneven Across Keyboard K90: Liquid Spill/LSI Tripped K99: Un-Categorized Symptom Z07: MB Top Case Cracking Z08: MB Top Case Cracking (Multiple Issues) "2": category: Displays symptoms: L01: No Power/Power Light Issue L02: Incorrect Colors Or Tinting L03: Has Power/Blank/No Video L04: Distorted/Blurred/Non-Focus Video L05: Vertical/Horizontal Lines L06: Full Screen Flicker/Flash L07: Can't Control Brightness L09: No Backlight/Has Video L10: Can't Change Resolution L11: Built In Audio Device Problem L14: Connector/Port/Cable Issue L15: Sleep Function Not Working L16: Wireless Function Not Working L17: Camera Image/Detect Issue L18: Mechanical/Physical Damages L19: Cosmetic Defects L20: Dead Pixels/Foreign Material L21: Bad Spots (Mura) L22: Wake Function Issues L23: Bluetooth Function Not Working L24: Clamshell Misalignment L25: Image Sticking/Ghost L26: Horizontal Lines Or Bands L27: Vertical Lines Or Bands L90: Liquid Spill/LSI Tripped L99: Un-Categorized Symptom Z09: MBAir Hinge Cracking Z10: MBAir Hinge Cracking (Multiple Issues) Z35: LCD Contamination Z68: REP Display coating (MBPr) "6": category: Power Adapter/Supply/Battery symptoms: P01: No Power/Dead Unit P02: PSupply Causes Unexpected Reset/Shutdown P03: No LED/LED Indicated Errors P04: Noise/Hum/Vibration P05: Audio Alarm/Prefailure Notice P06: Power Supply - Fan Not Working/Noisy P07: Wrong Voltage Selector P08: Burnt Smell/Odor P09: Battery Runtime Too Short, Fails Diag P10: Battery Won't Charge At All P11: Battery - Not Recognized P12: Battery Recognized-Won't Run Unit P13: Battery - Leakage/Swollen P14: Adapter - Won't Run on AC alone P15: Adapter Pins Stuck/Broken/Burnt P16: Mechanical - Connector/Cable/Duckhead Damaged P17: Unusually Hot - Overheat P18: Out-of-Warranty Battery Replacement P19: Battery Diagnostic Reported Failure P21: Cosmetic Issue P22: Battery Runtime Too Short, Passes Diag P23: Adapter No Power/Not Damaged P90: Liquid Spill/LSI Tripped P99: Un-Categorized Symptom Z25: Battery single part repair Z26: Battery multi-part repair "1": category: Other Devices (Internal Cables, Memory Module, etc.) symptoms: X01: Memory Caused Kernel Panic X02: Memory Caused No Boot X03: Cables - Defective X04: Remote - Inoperable X05: Remote - Battery Life Too Short X06: Memory Module (RAM) - Issues X08: Internal Speaker - No Audio X09: Internal Speaker - Distorted Audio/Sound X10: Thermal Module Defective X12: Enclosure - Defective Latch/Hinge X13: Enclosure - Mechanical/Cosmetic Damaged X14: Enclosure - Reset/Power Button Stuck X15: Enclosure - Wobble/Uneven X17: Remote - Specific Button Not Working X19: Microphone - Defective X20: Camera - Video/Image Distortion X21: Camera - No Video X22: Fan Dead X23: Fan Sound Abnormal (tick, whine, grind) X24: Interface Card/Cage Issue X26: Damaged Smart Cable X27: Thunderbolt Firmware Update X90: Liquid Spill/LSI Tripped X99: Un-Categorized Symptom Z21: Bottom Case Delamination Z22: Bottom Case Delamination multiple issues "G": category: Beats products symptoms: G1A: Audio - Sound quality issue G1B: Audio - Sound input issue G1C: Audio - Headset jack G1D: Microphone issue G1E: Noise Cancellation (ANC) issue G2A: Controls not responding G3A: Liquid damage G3B: Enclosure Physical Damage G3C: Other Physical Damage G3D: Battery Physical Damage G3E: Speaker Physical Damage G4A: Connectivity - Bluetooth G4B: Connectivity - NFC G5A: Will not power up / dead / no power G5B: Unexpected power off / reboot G5C: Battery charge issue G5D: Battery runtime life issue G5E: Issue with power adapter G5F: Firmware/SW apply fail G5G: USB Charge-out issue G6A: Issue with Accessory G7A: Unusually hot G8A: Sensor/indicator issue "W": category: Watch symptoms: WC1: Unusual Noise WC2: Unusual Temperature WC4: Frozen - At Apple Logo WC6: Frozen - Unresponsive WE2: Vibration Motor WG2: Button / Switch - Crown WG4: Button / Switch - Button WJ2: Connectivity / Pairing WL2: Display - Image Quality WL4: Display - Multi Touch WL6: Display - Force Touch WL8: Display - Blank Screen WN2: Sensors - Activity WP2: Sound - Internal Speaker WP4: Sound - Internal Microphone WR2: Power - Unexpected Restart WR4: Power - Will Not Power On WR6: Power - Any Battery Issue WT2: Physical Damage - Condensation WT4: Physical Damage - Other WT6: Physical Damage - Multiple Cracks WT8: Physical Damage - Enclosure WT9: Physical Damage - Glass Single Crack