From 63b0fc6269b38edf7234b9f151b80d81f614c0a3 Mon Sep 17 00:00:00 2001 From: Filipp Lepalaan Date: Tue, 4 Aug 2015 10:11:24 +0300 Subject: Initial commit First public commit --- servo/management/commands/checkescalations.py | 71 +++++++++++++++++++++++++++ 1 file changed, 71 insertions(+) create mode 100644 servo/management/commands/checkescalations.py (limited to 'servo/management/commands/checkescalations.py') diff --git a/servo/management/commands/checkescalations.py b/servo/management/commands/checkescalations.py new file mode 100644 index 0000000..7a49244 --- /dev/null +++ b/servo/management/commands/checkescalations.py @@ -0,0 +1,71 @@ +# -*- coding: utf-8 -*- +# Copyright (c) 2013, First Party Software +# All rights reserved. + +# Redistribution and use in source and binary forms, with or without modification, +# are permitted provided that the following conditions are met: + +# 1. Redistributions of source code must retain the above copyright notice, +# this list of conditions and the following disclaimer. + +# 2. Redistributions in binary form must reproduce the above copyright notice, +# this list of conditions and the following disclaimer in the documentation +# and/or other materials provided with the distribution. + +# THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS "AS IS" +# AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE +# IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE +# ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT HOLDER OR CONTRIBUTORS BE +# LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR +# CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT +# OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) +# HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, +# WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) +# ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF +# SUCH DAMAGE. + +from django.db.models import Q +from django.utils import timezone +from django.core.management.base import BaseCommand, CommandError + +from servo.models import Configuration, Note, User, Escalation + + +class Command(BaseCommand): + help = "Check updates for open escalations" + + def handle(self, *args, **options): + uid = Configuration.conf('imap_act') + + if uid in [None, '']: + return + + user = User.objects.get(pk=uid) + tz = timezone.get_current_timezone() + + for i in Escalation.objects.exclude(Q(escalation_id='') | Q(status='C')): + i.gsx_account.connect(i.created_by) + r = i.get_escalation().lookup() + aware = timezone.make_aware(r.lastModifiedTimestamp, tz) + + if aware < i.updated_at: # hasn't been updated + continue + + try: + parent = i.note_set.latest() + except Note.DoesNotExist: + continue + + bodies = [n.body for n in i.note_set.all()] + + for x in r.escalationNotes.iterchildren(): + if x.text in bodies: # skip notes we already have + continue + + note = Note(created_by=user, escalation=i, body=x.text) + parent.add_reply(note) + note.save() + + i.updated_at = timezone.now() + i.status = r.escalationStatus + i.save() -- cgit v1.2.3