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-rw-r--r--servo/models/note.py39
1 files changed, 28 insertions, 11 deletions
diff --git a/servo/models/note.py b/servo/models/note.py
index da71bd6..ab6b622 100644
--- a/servo/models/note.py
+++ b/servo/models/note.py
@@ -62,9 +62,12 @@ def validate_phone_number(number):
class Note(MPTTModel):
- T_NOTE = 0
- T_PROBLEM = 1
- T_ESCALATION = 2
+ T_NOTE = 0
+ T_PROBLEM = 1
+ T_ESCALATION = 2
+ T_DIAGNOSIS = 3
+ T_VERIFIED_PROBLEM = 4
+ T_CUSTOMER_NOTE = 5
subject = models.CharField(
blank=True,
@@ -73,7 +76,7 @@ class Note(MPTTModel):
verbose_name=_('Subject'),
)
- body = models.TextField(verbose_name=_('Message'))
+ body = models.TextField(verbose_name=_('Note'))
code = models.CharField(
unique=True,
@@ -92,9 +95,17 @@ class Note(MPTTModel):
max_length=255,
verbose_name=_('To')
)
- customer = models.ForeignKey(Customer, null=True, blank=True, on_delete=models.SET_NULL)
- escalation = UnsavedForeignKey(Escalation, null=True, editable=False, on_delete=models.SET_NULL)
- labels = models.ManyToManyField(Tag, blank=True, limit_choices_to={'type': 'note'})
+ customer = models.ForeignKey(Customer,
+ null=True,
+ blank=True,
+ on_delete=models.SET_NULL)
+ escalation = UnsavedForeignKey(Escalation,
+ null=True,
+ editable=False,
+ on_delete=models.SET_NULL)
+ labels = models.ManyToManyField(Tag,
+ blank=True,
+ limit_choices_to={'type': 'note'})
events = GenericRelation(Event)
attachments = GenericRelation(Attachment, null=True, blank=True)
@@ -131,16 +142,19 @@ class Note(MPTTModel):
)
TYPES = (
- (T_NOTE, _('Note')),
- (T_PROBLEM, _('Problem')),
- (T_ESCALATION, _('Escalation')),
+ (T_NOTE, _("Technician's Note")),
+ (T_CUSTOMER_NOTE, _("Customer's Note")),
+ (T_PROBLEM, _("Customer Reported Issue")),
+ (T_VERIFIED_PROBLEM, _("Verified Verified Issue")),
+ (T_DIAGNOSIS, _("Diagnosis")),
+ (T_ESCALATION, _("Escalation")),
)
type = models.IntegerField(
blank=True,
default=T_NOTE,
choices=TYPES,
- verbose_name=_('Type')
+ verbose_name=_('Type'),
)
objects = TreeManager()
@@ -159,6 +173,9 @@ class Note(MPTTModel):
def get_body(self):
return self.body
+ def get_heading(self):
+ return _("%s from %s" % (self.get_type_display(), self.get_sender_name()))
+
def get_title(self):
return self.subject